Verizon Messaging Missing Messages

[tstrmr]

I use Verizon Messaging to text from my phone, tablet and web browser, and usually it works fine.

Sometimes, though, I get a message that only appears on my phone and won't appear (even after forcing a sync) on other devices.

Other times, I get a message that appears elsewhere, but NOT on my phone, even after syncing.

What's going on?

[vzw_customer_support]

That's a very curious thing indeed, tstrmr! I agree that messaging should be consistent with Verizon Messaging. Can you tell me which device you use, and how long ago you added Verizon Messaging? Also, when did you first notice this issue?

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

[tstrmr]

Droid RAZR HD MAXX, and I added Verizon Messaging around six months ago.

[vzw_customer_support]

Thanks for the clarification tstrmr! Lets solve this mystery and ensure that Verizon Messages is working properly! To correct any issues with the app, I would recommend Force Stopping the application from device http://vz.to/1lbAalW  . What kind of tablet do you have?

AshleyS_VZW
Follow us on Twitter @VZWSupport

[tstrmr]

A Nexus 7.  The problem isn't with the tablet, though.  The message didn't appear in the web version of Verizon Messaging either.  It appeared only on the phone.    

[vzw_customer_support]

Thank you for clarifying, tstrmr. Did the message on the phone come through the Verizon Messages app or the native app?

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

[bj1984]

Hello,

I have the same issue. I do not receive all my text messages through the Verizon Messages web interface. I do receive all my text messages on my device (Samsung Note 3).

[Generalmilk]

Same here, and I find the missing messages usually have non-English characters, such as Chinese.

By the way, the iPad version of Verizon Messages also has a serious bug. When you change your region format to non-English regions, the sent messages are totally screwed.

[tstrmr]

It came through the Verizon Messages app, although it does appear in the regular Text Messaging app.  I'd like to know how it made it to my phone without being captured in the Verizon Messages system for tablet and web viewing.  It had no special characters, by the way.  Just a few words of normal text.

[vzw_customer_support]

We certainly want to get to the bottom of this, bj1984. Is this only happening with original messages sent from the web interface of which the contact is replying? Are you using the native Messaging app on the phone as well?

YaleK_VZW
Follow us on Twitter @VZWsupport