I have replied multiple times to your private messages. I feel like a broken record on the amount of times I have to explain what is happening. I received a e-gift card and the pin is not valid. I can not request a new pin because it won't let me get past the non-valid pin number. If you look in this thread as well as many others, @joebwg , me and many of your customers are having this same problem. I get no where with your private messages nor can customer service evidently help me since escalating this issue means that I will never get a resolution and never receive any followup. I personally have been dealing with this since June. If we can't get to a resolution, I am at the point now where I feel I need to take this further by filing a complaint with the FTC since filing a complaint with the BBB doesn't get anywhere either and your business rating is horrible.
