Community Forums - Verizon Wireless Network Team Offers Free Network ...

ThemePro · ‎09-07-2022

Received the following today on my phone from a number that doesn't reverse search to anything Verizon. Also, the poor English grammar raises a flag Is this legit or not?

"Hello, this is Dan from the Verizon Wireless Network team. We understand you are interested in us sending out a network extender to you that can help with indoor coverage. This device is free of charge, no cost to your plan. Before we send it out just need to confirm the following. 1. If you have high speed internet access at the location for the extender to plug into to work? 2. What address you would like us to send the extender to? Thanks!"

vzw_customer_support · ‎09-09-2022

We certainly understand your concern. What number did this message come from?

-Tionna

ThemePro · ‎09-10-2022

It was 908-797-3166.

vzw_customer_support · ‎09-12-2022

ThemePro,

Thanks for the number! To ensure this was something that came from us, it'll be best for us to check your account. Please respond to the Private Message we're sending your way within this forum.

-Ryan

ThemePro · ‎09-12-2022

Turns out it was legit. Might want to consider the approach of sending SMS messages from unidentifiable numbers and perhaps send messages through the app. Thanks for the assistance.

vzw_customer_support · ‎09-14-2022

Thanks for letting us know the issue has been resolved. We appreciate you reaching out. If we can help with anything else later, feel free to let us know.

- Henry

HMakhija · ‎03-07-2023

Recently, I moved to a location where the network coverage is really bad. Wonder when will Verizon going to call me with this free network extender offer!

jav6 · ‎03-08-2023

@HMakhija wrote:
Recently, I moved to a location where the network coverage is really bad. Wonder when will Verizon going to call me with this free network extender offer!

I wouldn't think they know you are having issues unless you make them aware of it. 800-922-0204

...Just another VZW customer...trying to offer some assistance...

vzw_customer_support · ‎03-09-2023

Hi there! We would not call you. I am sorry for any confusion on how this works. I would be happy to see if the offer is in your account. You can also see your offers from the My Offer section in your online account.

*Heather