Verizon dollars

[Llutren1]

Has anyone had trouble with their Verizon up dollars disappearing when they were approved for the visa? I got approved on 9/13 and had $45 in up rewards banked. These dollars have not been used. I talked to 2 different customer care agents on 10/14 before being disconnected. After the second time I was disconnected I scheduled an appt to receive a call on 10/15 at 1pm. I got the call but within 30 seconds the call dropped. I called back and the agent I spoke to said my dollars would appear on 10/23. I checked today and only $7.91 appears. ($5 from up rewards that I got in October and then $2.91 from the use of my visa). Is there someone who can help with this?

[vzw_customer_support]

We're here to help! Were these device dollars in your bank previous to you signing up for the Visa card? These also do expire if they are over 2 years old, as described here: https://www.verizon.com/reusable-content/offers/device-dollars.html

[Llutren1]

Yes, the $45 was in my bank prior to signing up for the card.

[vzw_customer_support]

Llutren1, do you recall if you recently obtained the $45.00 from Verizon Up?

[Llutren1]

The money was accumulated between January-Sept of this year.

[vzw_customer_support]

Llutren1, 

We apologize for this experience. You will need to contact our Verizon Up team at 866-895-5579 to help with this issue. 

JenelleW_vzw

[Llutren1]

They were not able to help and I was sent back to customer care before getting disconnected. 

[vzw_customer_support]

Thank you for keeping us updated, Llutren1. I'm sorry to hear your call got disconnected. We want to help you look into this further. I sent you a Private Note so we can continue working on this together.

GersonG_VZW