Verizon message not sending video

I have a brand new Moto g4 play prepaid. For some reason my Verizon messages app won't send video messages it did before with my Moto E but it won't now. It just says sending but never does. I tried sending myself the message, I cleared the data, removed and reinstalled update because the app is permanently installed in the Moto g4. I used the default Android messages app and it worked. What can I do fix this.

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Customer Service Rep

heavenearthlove21 -

I'm a mother to a 1 year old, so I know how vital it is to be able to send video messages. I am confident that our prepaid experts will be able to get to the bottom of this in no time. I recommend reaching out with them directly by dialing *611 from your mobile device or by dialing 888-294-6804 . 


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