An Accepted Solution is available for this post.
Verizon messages error
PEPINO313
Enthusiast - Level 2
‎11-08-2016 09:25 PM

When I log into my Verizon messages on my phone or desktop it says checkaccess.do and won't show me my messages. What can I do?

Labels (1)
Reply
58 Replies
An Accepted Solution is available for this post.
Re: Verizon messages error
CHRYOU9
Enthusiast - Level 2
‎11-09-2016 07:20 PM

I have this same issue. I chatted through the my Verizon app and was not able to get any help. They gave me the number to tech support which I have not called. Previously I was able to login without issue.  Have you found any resolution?

Reply
An Accepted Solution is available for this post.
Re: Verizon messages error
rosannem_vzw
Verizon Employee
‎11-09-2016 08:26 PM

CHRYOU9 I depend on my Verizon Messages. Let's make sure you can too. When did this start? What zip code are you in?

RosanneM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Verizon messages error
PEPINO313
Enthusiast - Level 2
‎11-09-2016 09:56 PM

I tried calling tech support and they told me to try going to plans and services from the Verizon homepage and selecting send a message and it should open from there. When I tried it, it gave me the same error message. Mine was working just fine until 2 days ago and I have not got it working since then. Still the same issue.

Reply
An Accepted Solution is available for this post.
Re: Verizon messages error
TANYALEE8733
Enthusiast - Level 2
‎11-09-2016 09:58 PM

Mine is doing the same thing. I don't know how to fix it and calling customer service was no help

Reply
An Accepted Solution is available for this post.
Re: Verizon messages error
vzw_customer_support
Customer Service Rep
‎11-09-2016 10:08 PM

We want you to be able to utilize Verizon Messages through desktop so you can keep in the loop with your contacts. Do you know if you currently have Integrated Messaging enabled?


HarleyE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Verizon messages error
CHRYOU9
Enthusiast - Level 2
‎11-10-2016 03:57 AM

This started abt 2-3 days ago. Everything is enabled. I could log in web app via my mobile browser and see messages then one day I couldn't and it has not fixed itself yet. it tries to take me to messages page but quickly reroutes with a site ending in checkaccess.do which is also what pops up on my screen with an option to 'open in' but there is nothing to open.

Reply
An Accepted Solution is available for this post.
Re: Verizon messages error
TANYALEE8733
Enthusiast - Level 2
‎11-10-2016 06:39 AM

The screen on my phone is cracked, so I use another phone with wifi to web message. I can't accept the integrated messaging app because it sends a text to the phone that I can't see.

Reply
An Accepted Solution is available for this post.
Re: Verizon messages error
PEPINO313
Enthusiast - Level 2
‎11-10-2016 07:52 AM

Mine does the exact same thing with the same error message.

Reply
An Accepted Solution is available for this post.
Re: Verizon messages error
PEPINO313
Enthusiast - Level 2
‎11-10-2016 07:58 AM

I do not know what integrated messaging is, but everything was working the other day and I did not make any changes.

Reply