Verizon messages error
PEPINO313
Enthusiast - Level 2

When I log into my Verizon messages on my phone or desktop it says checkaccess.do and won't show me my messages. What can I do?

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58 Replies
KERFIS47
Enthusiast - Level 1

Courage17,

Go to your browser and type "vtext.com" to get there from your phone. i don't think the option to "send a message" pops up via mobile.

EdW_VZW
Verizon Employee

Itโ€™s frustrating when you are having the same issues as others and itโ€™s a must for you to rely upon your device, Courage17. Let me lead you to a resolution using messaging . Whatโ€™s the make and model of your device? When did this issue start happening? Hereโ€™s a link to a great free app called โ€œVerizon Messagesโ€  http://vz.to/1m4FfTm . The information presented shows how to use it on your desktop as well as your device.

Thank you,

Ed W

Follow us on Twitter @VZWSupport

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Courage17
Enthusiast - Level 3

Ed,

I am sorry you are mistaken about my device dependence and my use case.  This is not a device issue.  This is a My Verizon web site issue, at a minimum.  I have no problem using the Verizon Message app on my smart phone (Android-based).  I downloaded it at VZW Jennifer's suggestion this morning and it works fine.  Yippee.  I also went to the vtext.com web site as suggested by more than one person and got the same bouncing "checkAccess.do" file dropping into my downloads folder.  This was from my desktop.  VZW Jennifer has the snapshot of this file and its contents. 

Now when I go to the vtext.com web site on my smart phone, I get to the "Send a Message" stuff just fine for some reason.  This seems to be a good workaround for smart phone access to this functionality, as is the Verizon Message app for my smart phone.  I really don't care about that, though, as I want the functionality from my desktop using Firefox or Safari and I don't have that capability anymore, as of November 8th.  Are you guys getting this?

I also have the My Verizon app on my smart phone and that works great.  However, there is no "Send Message" capability that I have been able to locate in the My Verizon app and I can't find it on my smart phone in either Firefox or Chrome if I go to the VZW site and log in.  The "My Plans and Services" area does not include "Send Message" when I use the My Verizon app, Firefox or Chrome (all on my browser).

Most of my VZW messaging is via my desktop computer using the Send Message option under My Plans and Services after logging in to My Verizon.  I do sometimes use the Message+ application, which is integrated with my cell phone.  I don't have any problems with Message+

I can no longer use Firefox or Safari on my desktop computer to successfully use "Send Message" after logging in to My Verizon and selecting "My Plans and Services".  Chrome and Opera both work as backups but there is clearly a problem you guys haven't figured out, and I feel the focus needs to stop being on individual issues, as this started happening to all of us on or about November 8th.  I would wager there are 100 other folks for each one of us, and these folks are satisfied enough with the workarounds they have.

To summarize, I have workarounds for my desktop (Chrome and Opera).  I can also go to vtext.com on my smart phone via Firefox/Chrome and get to the Send Message area.  I can also use the Verizon Message app on my smart phone.

I would suggest to the group that the Verizon Message+ app on Mac OS X Sierra (and probably available via the app store for iPad) may be a reasonable workaround to the troublesome "Send Message" feature in our web browsers on the My Verizon site.  I don't use it a whole lot, but it's always reliable.  Give it a look-see and let us know about your experience with it!  It gets integrated with your phone as part of the install.

Courage17
Enthusiast - Level 3

Again, all, look for the VZW "Message+" app in the app store.  I'm sorry I just mentioned Mac OS X and iPads (IOS), but I'm sure it's available for Android-based tablets as well.  Maybe even for Windows-based tablets?  This app may be a good workaround.

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KERFIS47
Enthusiast - Level 1

I've been having the same problem since the 8th as well. I have been using this service for years with no issue until now. I cannot log into Verizon messages from my mac computer or my iPhone. I tried downloading different browsers but still gives me the "checkaccess.do" error after logging in. My parents house gets no phone service so I rely on wifi & logging on to vtext.com to check my messages. Please fix this soon!!!!

pcervant
Enthusiast - Level 2

What's taking Verizon so long to fix this?? Been few weeks already.

Courage17
Enthusiast - Level 3

To Gafzini:

There is no readily apparent "Submit Feedback" capability available after a successful entry into the "Send a Message" functionality.  I just did this via my Google Chrome browser.  Please join the thread and give us the step-by-step to locate this functionality from the "Send a Message" area of the My Verizon web site pages.  The only remotely close feature is the "Contact Us" link at the top of the page, and this is not specific to "Send a Message".

To everyone else:

I can't click on anything in Gafzini's email to connect to him/her.  Neither hyperlink worked to connect to him/her or to the message as part of the full discussion, so here it is for all to see.

Courage17
Enthusiast - Level 3

For those of you who rely on the Verizon Message app on your phone, there may be no solace here, but the navigation to vtext.com in my Firefox and Chrome browsers on my phone did work for me (as I stated above) if you haven't tried that yet.  As I also stated above earlier, the Verizon Message app works perfectly for me on my Droid Mini.

Hopefully the bug will be figured out.  It's odd that Firefox on my work desktop works fine when I log in to My Verizon and go to "Send a Message", but it's Firefox version 45 dot something, a different version from what's on my iMac (which does not work, of course), and a different OS platform as well (Windows).

KCC35
Enthusiast - Level 3

I have called Verizon twice since Nov 8, and I have logged in through Explorer to "submit feedback" in the web app twice the last two days.  Yes, my work computer works, but I don't really want to check my web messages on my work computer.  In addition, the weekend is here, and I would like to check my messages online.  When I spoke with a Verizon technical representative, she said it may take up to 96 hours for a fix, but it has been longer than 96 hours.  Does anyone else have any information?  I do not wish to download any additional apps.  Regardless of the reason for not downloading additional apps (someone mentioned a broken phone and someone else mentioned no cell service/having to use someone else's computer or iPad), the web messages issue should've already been addressed and fixed.  Someone changed something at some point, and there needs to be a resolution.  We should not have to search for other ways or download additional apps.  As customers, how can we get this particular issue fixed?  I have called, I have submitted feedback, and I have posted here.  I am wondering if this issue isn't being addressed seriously, and I am beyond frustrated. 

Courage17
Enthusiast - Level 3

I got a direct message from Jennifer of VZW and it appears that I can now access the Send Message feature from Firefox and Safari on my iMac desktop.  Yay!  Hopefully it is now working for all of the rest of you?

[Removed]

direct message removed as required by the Verizon Wireless Terms of Serviceโ€‹

Message edited by Verizon Moderator

Gafzini
Enthusiast - Level 2

This should be resolved now. It's working for me on Apple devices.

web VMA on Apple devices.jpg

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KCC35
Enthusiast - Level 3

I am once again receiving the checkAccess.do error message on Apple products today, January 12, 2017, as of 7:30AM EST.  Is anyone else having this same experience? 

CHRYOU9
Enthusiast - Level 2

I am also receiving this error message again.  A major inconvenience.  I would love to know what the issue was before and how they corrected it and wish Verizon would have this corrected indefinitely.  

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CHRYOU9
Enthusiast - Level 2

I called Verizon the last time as well.  I spent a good hour on the phone with the gentleman who was clueless about the error message.  That was when I came across this forum, participated and followed.  I was surprised to see it not working again as I, too, have been using this for years without issue.  If I learn of anything I will post. 

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vzw_customer_support
Customer Service Rep

Chryou9, thank you for your patience, as I know this has been an ongoing issue for you. We would like to look further into this to see what the results of your previous ticket were. This will help us locate the issue directly. Please reach out to us on one of our more direct platforms >> http://vz.to/2e3J7jh



MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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CHRYOU9
Enthusiast - Level 2

How can we go about doing that?  When customer support is called, no one knows how to resolve the issue.  Please advise as quickly as possible.  This is a major inconvenience for more than one customer. 

GAHoeltge
Enthusiast - Level 2

Add my name to the checkAccess.do crowd. Yes, I had the same problem in November but VZW did something to fix it, and how grateful I was! The problem recurred yesterday on my MacBook Pro running El Capitan 10.11.6, Safari 10.0.2. My iMac, however, running Mavericks 10.9.5, Safari 9.1.3 can Send Messages as before. So I have a workaround as long as I'm in my office at home. Please, please, VZW sort this one out!

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