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Verizon online texting continuously locks up
JAMAN001
Enthusiast - Level 1
‎09-06-2023 08:52 AM

I prefer texting online when my my computer is nearby as it faster and it eliminates embarrassing autocorrect flubs! However, the online texting provided by Verizon continuously locks up necessitating me to close the window I was texting in and open a new window only to sign out of my account, open another new window and sign in TWICE. Maybe I could continue texting at that point or I will get an error (see below), and have to start the process all over again. Is there a solution for this behavior? I am experiencing this in Chrome and Brave. 

JAMAN001_0-1694015703474.png

 

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vzw_customer_support
Customer Service Rep
‎09-08-2023 08:58 AM

Thanks for taking the time to reach out.  Texting with a full keyboard definately is convenient.  We are here to address your texting challenge. Would you be able to clarify the texting app/platform you are currently using?  Is this Messages + accessed through your MyVerizon account?

-Deb

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JAMAN001
Enthusiast - Level 1
In response to vzw_customer_support
‎09-08-2023 05:41 PM

Yes it is.

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vzw_customer_support
Customer Service Rep
In response to JAMAN001
‎09-11-2023 05:11 AM

Thank you for the information. Would you please try clearing your cookies and trying again to see if the issue continues? You can clear your cookies by following these steps: http://spr.ly/6601PFqGf

~Jesse

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