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Virtual gift Card PIN INVALID 2022

I have been trying to redeem my Verizon gift card that I received in my email. I have called several time and i continue to get shuffled around with no REAL help> unbelievable that no one can help.  I was told to call 1800 876-4141  and I still am unable to get REAL help I don’t know what to do and I would like to pay my bill with the gift card.  I no longer fee valued by Verizon and i am sad that customer service that used to be awesome as gone down hill.

If anyone can help that would be great