As a consumer I know unexpected changes can be alarming and apologize for the inconvenience. The application is working and designed and regrettably I do not have the reason why. However, your feedback is appreciated and will be forwarded for review. I hope this is beneficial.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!