Vtext verizon server misconfigured

[eventhorizons]

I regularly send messages back and forth between my phone and my mail server.  The incoming messages would arrive from [email address removed per the Verizon Terms of Service].

The last message I sent successfully from my phone was October 11. 

On October 25 I was unable get a message to go from my phone to my server, but they would and still do go the other direction.

Today I dug into my server logs and I find the following entry:

Nov 18 09:23:37 mail postfix/smtpd[102308]: NOQUEUE: reject: RCPT from bbtpnj33vzwvmta-c-rh-cmta-01-sms-02.vtext.com[63.59.39.234]: 450 4.7.1 <bbtpnj33vzwvmta-c-rh-cmta-01-sms-02-vtext-com.localdomain>: Helo command rejected: Host not found; from=<[email address removed per the Verizon Terms of Service]> to=<[email address removed per the Verizon Terms of Service]> proto=ESMTP helo=<bbtpnj33vzwvmta-c-rh-cmta-01-sms-02-vtext-com.localdomain>

It appears that the Verizon server is mis-configured and is appending "localdomain" instead of "vtext.com" on the HELO command.

I find it surprising that that has gone on for over a month without being discovered and fixed. 

Am I misinterpreting what I am seeing and this is actually a problem on my end?  All other email seems to go through without issue.

How can I reach into the bowels of Verizon and either get this fixed or at least identify the root cause?

Thanks!

[Artisticchic75]

 

 

 

I’m  having the same trouble, but with trying to send an email & it’s not going through. I don’t hone how many are stacked up in there, because I’ve been in the hospital 40 miles away for 3 days now , and this is the first notification from them, announcing a rejected email. ai don’t speak tech well enough to even converse about the subject, ie: “did you unplug it and plug it back in??”

But maybe the contact info at the bottom of this text I just received will help you do us all a service?

 

[vzw_customer_support]

Hello, being on top of your account is crucial, especially if you are encountering email issues. Verizon is here to help.

Let's gather more info. When did the issue start? What recent changes have you made? Who else is experiencing this problem? Does this happen with certain emails or all emails? Have you tried a different email provider? Aside from the email, any other issues?

~Gilbert

[SynthpopAddict]

Vtext and VzPix are currently being shut down to where they will eventually not work at all.

[eventhorizons]

Can you cite a source for that information?

People send me links via SMS all the time, because they live on their phones and I prefer to wait and consume content at the comfort of my desktop.  By forwarding the SMS to my email I can do that.  Do you know what will replace the functionality of Vtext/Vzpic?

Edit - like any large enterprise, Verizon has multiple servers and some are configured correctly.   The problem I was having resolved sometime later.   However, recently I have not been able to send or receive, so the change you are referring to may have already happened.

[SynthpopAddict]

<<Can you cite a source for that information?>>

There have been a number of threads in recent months with people getting AUP errors with Vtext/Vzpix, and Verizon CS has responded saying that these are being shut down.  There were huge discussions in the forums about a year ago from people not wanting the shutdown to happen.  Below is a recent thread with a reply from VZW CS:

https://community.verizon.com/t5/Verizon-Messages/Message-blocked-Your-message-to-vtext-com-has-been...

As far as I know, there is no replacement app being offered by Verizon for personal accounts.  Business accounts have something called EMAG, but someone said that does something different.  The only thing I could suggest is looking for a 3rd party app.