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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Web Access to Message+ Not Working
tomparsons
Member

Web access to my texts is not working.  This problem has been persistent for a while now.  I am able to log in on the Web page, and I'm able to see the message screen.  However, there are no messages in the message list.  Refreshing does not help.  Logging out and back in does not help.  Deleting cookies does not help.

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Re: Web Access to Message+ Not Working
acraftylady2
Sr. Member

Did you try from a different browser?

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Re: Web Access to Message+ Not Working
tomparsons
Member

I have been accessing the Web interface from the MS Edge browser for months now, without any problems.

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Re: Web Access to Message+ Not Working
acraftylady2
Sr. Member

Sometimes if there are updates browsers can go wonky and cause sites to not work right.  If it does the same from another browser then at least you will know it's not edge.  That is the first thing I would try to see what happens.  I use edge but keep 2 other browsers installed for situations like this.   

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Re: Web Access to Message+ Not Working
tomparsons
Member

Same behavior on IE and Chrome- page renders, but no messages in message list.  Verizon does not get off the hook that easily!

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Re: Web Access to Message+ Not Working
vzw_customer_support
Customer Support

tomparsons, we appreciate you bringing this to our attention in regard to the issues you are having with Messages+ while using other web browsers besides Microsoft Edge. To ensure this is lifted up to the developer of this app, please follow the steps provided below at your earliest convenience:

 

  1. Open the Message+ app.
  2. Click Menu > Get Help > Report a bug.

It is recommended doing this step as the issue is with the specific web browser and not the application itself, however, there may need to be some enhancements to help improve this issue across other web browsers. Does this help clear up the details at this time? 

 

KevinM_VZW

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Re: Web Access to Message+ Not Working
tomparsons
Member

You are misunderstanding the problem.

The issue is not browser-specific.  The problem is present for all the browsers I've tried- Edge, IE, and Chrome.

 

Also, I tried to report the bug as you requested.  The menus do not appear as you have described!  I do not see a "Get Help" menu item, and under the "Help" menu item, there is no "Report a bug" option.

Re: Web Access to Message+ Not Working
acraftylady2
Sr. Member

Are you running the latest message plus?   Don't use it but opened it and when I click the 3 bars in the upper left I see get help at the bottom and next screen has report bug.  What do you have in that list?PhotoGrid_Plus_1623083913260.jpgPhotoGrid_Plus_1623083913260.jpg

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Re: Web Access to Message+ Not Working
tomparsons
Member

I am not using the Message+ app.  I am using the Web interface to Message+, on a Windows desktop.

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Re: Web Access to Message+ Not Working
acraftylady2
Sr. Member

If you don't open the app and report as suggested themn how are they going to know?

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