Web Text Not working
moojjoo
Enthusiast - Level 2

https://web.vma.vzw.com/vma/web2/Message.do   this is no longer working can someone at Verizon look into this?

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1 Solution
moojjoo
Enthusiast - Level 2

It is working now.  However, it was not working the day I posted.

View solution in original post

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20 Replies
Ann154
Community Leader
Community Leader

It might have moved into the Verizon Messages option.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

Being able to text online can come in handy, moojjoo. Ann154 is correct. You will now use Verizon Messages as your online texting. When you log into your My Verizon at that link, does it give you the option to continue with Verizon Messages?

NicoleB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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jav6
Champion - Level 3

NicoleB_VZW,   Are you saying the Send a Message option from the My Verizon website when using a PC/Laptop is no longer available?  There is still a link for Web Texting via My Verizon->My Plans & Services->Send a message at https://web.vma.vzw.com/vma/web2/Message.do and appears to be working now.

...Just another VZW customer...trying to offer some assistance...
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moojjoo
Enthusiast - Level 2

Seems to be working now.

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moojjoo
Enthusiast - Level 2

It is working now.  However, it was not working the day I posted.

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vzw_customer_support
Customer Service Rep

moojjoo, we are glad the online text message service is now working as it should. We truly appreciate you updating us on this matter. Please let us know if you may have additional questions or concerns we can assist you with.

 

SylviaT_VZW

 

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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jav6
Champion - Level 3

SylviaT_VZW,  It would help if someone in Verizon Technical Services would identify once and for all what has been causing this issue for so many of us.

...Just another VZW customer...trying to offer some assistance...
moojjoo
Enthusiast - Level 2

For my great work on letting Verizon know and my long time customer

commitment can you please tell Santa to send my family upgraded devices for

Christmas.  It has been very rough year since August after losing my job.

In order to stay committed and pay my bills even to Verizon, I had to take

a full liquidation of my 401k just to pay the bills.  Thankfully God,

blessed me this month with a new job in my field.  Please, please talk to

Santa for us for the following:

Robert - Samsung S8+

Suzanne - iPhone 8 256GB

Emma - iPhone 8 256GB

Merry Christmas and have a Happy New Year and remember the reason for the

season.

Robert [removed], Jr. aka moojjoo

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

On Tue, Nov 28, 2017 at 3:05 PM, vzw_customer_support <

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MarkBruening
Newbie

Server Error

This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. Please ask the administrator to look for messages in the server's error log.

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ajnewton
Enthusiast - Level 2

The web text client is not working, today.  It was a few days ago.  After logging in, I get the following text.  I work in a location that gets almost no cell service, I need for this to work, and I don't use Windows or Mac:

Verizon Messages

  • Download the Free Messenger App for:
  • iOS
  • ANDROID
  • DESKTOP
vzw_customer_support
Customer Service Rep

I definitely understand the significant role our messaging services play in our day-to-day life, and it would be difficult to be happy with anything that's not working.

Allow me to gather some clues to turn this experience around.

In step 2 of this link, there is a portion that states "Text Online" https://www.verizonwireless.com/support/knowledge-base-217522/
Clicking that what do you see?

Also, you mentioned that you work in a location with limited coverage. Has the service there been look into before? Is maybe Wi-Fi available there?

 

DavidH_VZW

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ajnewton
Enthusiast - Level 2

The result is:

 

Verizon Messages
  • Download the Free Messenger App for:
  • iOS
  • ANDROID
  • DESKTOP
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vzw_customer_support
Customer Service Rep

ajnewton,

 

We want you to have the best experience with our connectivity apps. Verizon Messages is a great tool, and I am confident we can get to the bottom of this error. Can you please clarify what type of device or platform you are trying to use Verizon Messages with? The following link details the compatible platforms beneath section 1 of "Compatibility and Customization": http://spr.ly/66021GOGG

 

ColinH_VZW

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ajnewton
Enthusiast - Level 2

You're going the wrong direction in this troubleshooting.

I am attempting to access my text messages on the web, from a web browser.  Doesn't matter right now what kind of device.  But to be complete, I am using Firefox or Chrome browser on a Linux computer.  This worked fine last week and for many years prior.  It does not work today because someone made a change on the web site.  I initially connect using the URL https://vtext.com, which redirects to the link you referred me to in the troubleshooting step.   I gave you the result.  Someone turned off this service on the web.  I need it back.  If I could do this on my phone, I would, but I can't for the reasons I've already given.

fukinigverizonsux
Enthusiast - Level 1

VZ sux kawk.  this messaging website is always fuk'd up.

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ajnewton
Enthusiast - Level 2

In another thread, Verizon Tech Support acknowledged that "Being able to send a message from the Web is a must. Let's get this figured out.":

https://community.verizonwireless.com/t5/Verizon-Messages/web-text-message-site-not-working/m-p/1085...

Yes, let's, please!  Thank you.

vzw_customer_support
Customer Service Rep

Can you please clarify, has there been any updates or changes on this issue? AlbertP_VZW

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ajnewton
Enthusiast - Level 2

Yes, it appears that the service was restored by Wednesday (yesterday, the day after I posted the offline report).  Thank you.

Please let those in charge of that service know that Linux users must also be considered when deciding to make global changes to web services.  Thank you.

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ajnewton
Enthusiast - Level 2

In addition to poor cell service, we are not allowed to connect personal devices to the corporate wifi.

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ajnewton
Enthusiast - Level 2

I have complained about the poor cell service before.  Verizon's explanation was that this is on a military installation and that the military kicked Verizon out after 9/11/01.  I don't know if that is true.

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