Web texting online is not working
LB12345
Enthusiast - Level 2

I have logged into Verizon using the URL https://secure.verizon.com/vzauth/UI/Login and the Text Online option is not working.  The page does not load and I see the following errors in the Console Log.  This is using Google Chrome.

console_log.png

17 Replies
gohartleorgohome
Enthusiast - Level 1

Verizon needs to get their stuff together, my Verizon messages aren't loading and it is a blank screen. Customer service told me to clear all caches & cookies and it still isn't working. I even went ahead and tried Incognito mode and switching browsers. I am usually not one to complain but this is an essential need for our first responders and officers working in maximum security prisons with no phones allowed in the facility to be able to talk to loved ones if needed or in case of emergency... I was told about an hour ago this would be escalated to looked into and it is still not fixed I still have a blank screen. Can someone please give me an ETA? As this is a inconvenience to not only me but my fellow coworkers as well. Thank you...  

NE0608
Newbie

Me, too ... 
Verizon ... what is the fix???

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vzw_customer_support
Customer Service Rep

Good morning! We are committed to helping you as much as possible, and we need additional information. We assist each customer individually, what specific issues are you experiencing with text messaging online?

 

Do you get any specific errors? If yes, please share the exact text for the error you get to expedite a resolution.

-Antonio

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SethWap
Enthusiast - Level 1

Yes this is very annoying. The old Message+ app for Windows 10 hasn't worked in a very long time, and now the Text On Line feature is completely down. They need to fix this ASAP, this is very important to may Verizon customers, please show some customer support!

vzw_customer_support
Customer Service Rep

We want to help in any way we can. The online texting service is very convenient. We are sorry to see that you are having trouble. Let's work together and gather some more details. What happens exactly when you try to use it? 

~Gina

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klobuck
Newbie

extremely URGENT that this is fixed ASAP, but does someone at Verizon even care?

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jav6
Champion - Level 3

@klobuck wrote:

extremely URGENT that this is fixed ASAP, but does someone at Verizon even care?


Working now and apparently was fixed sometime yesterday.

...Just another VZW customer...trying to offer some assistance...
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klobuck
Newbie

Me too, extremely annoying... Perhaps 100,000 Verizon customers would switch away they would takes these matters more serious... This happens every couple of weeks but usually would resolve next day. This is ongoing already for over 24 hours and is extremely frustrating and inexcusable.

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wadegamm
Enthusiast - Level 1

The Online Text Messaging quit working yesterday June 7th and as of today (June 8th) it is still not completely loading.  The web page loads the Verizon frame, but the messages block never loads.

 

vzw_customer_support
Customer Service Rep

I want to make sure that everything is working as intended, wadegamm. I realize there has been some time that has passed. Have you tried using the service recently and if so, what is the outcome? Looking forward to hearing back.

-Chris

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LB12345
Enthusiast - Level 2

This problem is once again occuring.  I logged into Verizon using my laptop with a Chrome browser at: https://secure.verizon.com/vzauth/UI/Login.

I logged in and then Navigate to Account -> More -> Text Online.

The page does not load and I am seeing the below errors in the console log. The last time this happened, it begain working again in about 2-3 days after I posted the original message.

error.png

LB12345
Enthusiast - Level 2

This problem eventually resolved itself.  However, I do not understand why this problem keeps reoccurring.

vzw_customer_support
Customer Service Rep

Thank you for reaching out to us here to ensure this can be reviewed. Have you attempted to clear your browser's cache and cookies as yet? This may clear this issue from your device. Please let us know if this continues. 

 

*Robert

jav6
Champion - Level 3

@LB12345 wrote:

This problem is once again occuring.  I logged into Verizon using my laptop with a Chrome browser at: https://secure.verizon.com/vzauth/UI/Login.

I logged in and then Navigate to Account -> More -> Text Online.

The page does not load and I am seeing the below errors in the console log. The last time this happened, it begain working again in about 2-3 days after I posted the original message.

.  .  .


Maybe related to web.vma.verizon.com not working - Verizon Community and an invalid certificate?

...Just another VZW customer...trying to offer some assistance...
vzw_customer_support
Customer Service Rep

Thank you for the information, jav6. Have you tried using a different browser? Clear Cookies and Cache? 

~Aaron

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jav6
Champion - Level 3

@vzw_customer_support wrote:

Thank you for the information, jav6. Have you tried using a different browser? Clear Cookies and Cache? 

~Aaron


I was not the poster with the problem.  You might read the posts from the beginning before you respond again.

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep

Oh wow. Are we working together on a computer or though a phone ?

If on a computer, then one way I've seen that error go away is to right click on the link and choose "Open in Incognito" or "Open in Private" .
Let us know if that works or does not.

-David

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