- For over 3 days (I monitor my mentally challenged son) web.vma.vzw will show all incoming text messages. However when a message is sent from the moto phone it only shows on the phone- nothing on the online messaging service.
- I have cleared everything on the message plus app, the Uninstalled and reinstalled it, turned it off, etc. Having online messaging issues through here has been a problem many times over, so I know most of the basics to try and troubleshoot myself prior to contacting anyone. At 1 time an agent (day before yesterday) cleared it on her end and it worked for a few minutes, then back to this. Unfortunately, it's not a simple annoyance- I actually need this to monitor my son for safety reasons. Chronologically he's considered an "adult" however he is mentally about 11 -14 years old, given the day and the situation. He doesn't comprehend that being online isn't safe and that you cannot trust many people. So I have family link installed, play store parental controls and use message plus specifically to protect him. Usually when this messes up it's fixed within a day at most. This issue began 8/25/2023 & no one seems to be willing or able to help. Also, I don't know if this is related - however there was an update at 2:06 am on the 25th. The messaging online I will attach a picture of the update info. However, the online messaging worked fine until about 6pm that day. Please help asap.
