LorenB_VZW and KatiM_VZW, why don't you both try accessing 'Send a Message' on the My Verizon web site to see what people are experiencing? Can someone get an update from Technical Services on this?
All day. My cell service is shaky here and I often use web texting for business. The Verizon website also wants my wife and me to enter PIN numbers every time we log in today. Luckily, the PINs do arrive to our cells eventually, but the service is not nearly as reliable as web text from home. My wife and I have separate PCs, cell numbers. What gives with the "HTTP 500 Internal Server Error"?
Jeffman169, with you using this service for all of your messaging we certainly want to avoid that error. Have you attempted to clear your browser cookies and cache? LorenB_VZW
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LorenB_VZW and KatiM_VZW, why don't you both try accessing 'Send a Message' on the My Verizon web site to see what people are experiencing? Can someone get an update from Technical Services on this?
We value your feedback as our customer, jav6. As always, our customer security is a main concern of ours. We recently introduced a two factor authentication process when you sign in to your My Verizon account. This will happen when users change computers/browsers or are traveling.
The possible authentication options depend on what's available for the person signining in and include:
โขText message if the device is SMS-capable - enter the PIN from the SMS online
โขEmail address if there is one on the account - enter the PIN from the email online
โขPush notification if the customer's device is capable, has the app, and has signed into it at least once - tap Yes on the device
If you don't qualify for any of these or if you've simply cleared their browser cookies, the secret question still displays.
Just to be clear, are you going to Message+/Verizon Messages from the website when you try to send a text? I'm trying to re-create your error, however, the messaging processed on my end.
TamaraH_VZW
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Secret Question is not the problem. It's having to have a PIN sent to us every time we log in, even after "remember me" has been set on all devices. I could understand it with the smartphones since they travel all over; however the laptops haven't left their network or location. It does not matter if we are signing in from the smartphone or the laptop. We did not start having this problem until the time we were unable to text from laptop, as if there might be a bug in the My Verizon software. I did start another thread on this topic because apparently mentioning two issues that may be diagnostic to one problem is a no-no. Who knew? Thanks.
This is not a Verizon Technical Support site. It is a user-to-user Community Forum that is 'monitored' by some group within Verizon. These reps are not Technical Support people and rarely are able to get real technical issues to the right group. You 'might' be better off calling 800-922-0204 or *611 and trying to get them to escalate the issues to the proper group. Good Luck.
Jeffman169, we want to make sure that your service is reliable and that you can use our website. Can you please clarify if you are trying to use Verizon Messages + on the desktop? Can you tell me more?What steps are you taking?
AmberF_VZW
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Tried clearing cookies and cache first thing, on both wife and my PCs. Didn't work, obviously. Tried accessing from another PC with a different ISP. No go.
naansalad,
We understand how important it is to be able to visit your pages without error. Help is here. Which page are you accessing? What happens when you attempt to visit a different page?
KatiM_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
There apparently is a My Verizon web site messaging issue that Technical Support is aware of.
I forgot ONE MORE annoying thing: since this began, the My Verizon website requires they send us a PIN every time we log in. Every time.
Please don't confuse/hijack threads by piggybacking a different issue. Open a new thread or find a thread discussing your new issue.
Since this entire My Verizon site seems to be a cluster, perhaps the two issues are related. Any problems with the site could all be related to some bug, no? I assumed any and all problems with the site should he noted; maybe in one place, someone might take a look at what is going on when customers have problem A, B, C, etc. and be able to figure out the fix for it. I do apologize, for I didn't realize I had mentioned this in the O. P. (so it was already in this thread). Maybe a good thing I did accidentally reiterate it separately because apparently it got missed in the O. P.
So is someone going to fix the website or just critique the forum entries?
Start a new topic or ask questions in the open forum.