Website texting not available,"HTTP 500 Internal Server Error"

[JEFFMAN169]

All day. My cell service is shaky here and I often use web texting for business. The Verizon website also wants my wife and me to enter PIN numbers every time we log in today. Luckily, the PINs do arrive to our cells eventually, but the service is not nearly as reliable as web text from home. My wife and I have separate PCs, cell numbers. What gives with the "HTTP 500 Internal Server Error"?

[naansalad]

you can try 500 Internal Server Error (What It Is and How to Fix It)

[jav6]

There apparently is a My Verizon web site messaging issue that Technical Support is aware of.

[vzw_customer_support]

Jeffman169, with you using this service for all of your messaging we certainly want to avoid that error. Have you attempted to clear your browser cookies and cache? LorenB_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

naansalad,

We understand how important it is to be able to visit your pages without error. Help is here. Which page are you accessing? What happens when you attempt to visit a different page?

KatiM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jav6]

LorenB_VZW and KatiM_VZW, why don't you both try accessing 'Send a Message' on the My Verizon web site to see what people are experiencing? Can someone get an update from Technical Services on this?

[JEFFMAN169]

Tried clearing cookies and cache first thing, on both wife and my PCs. Didn't work, obviously. Tried accessing from another PC with a different ISP. No go.

[JEFFMAN169]

I forgot ONE MORE annoying thing: since this began, the My Verizon website requires they send us a PIN every time we log in. Every time.

[vzw_customer_support]

We value your feedback as our customer, jav6. As always, our customer security is a main concern of ours. We recently introduced a two factor authentication process when you sign in to your My Verizon account. This will happen when users change computers/browsers or are traveling.

The possible authentication options depend on what's available for the person signining in and include:
•Text message if the device is SMS-capable - enter the PIN from the SMS online
•Email address if there is one on the account - enter the PIN from the email online
•Push notification if the customer's device is capable, has the app, and has signed into it at least once - tap Yes on the device

If you don't qualify for any of these or if you've simply cleared their browser cookies, the secret question still displays.

Just to be clear, are you going to Message+/Verizon Messages from the website when you try to send a text? I'm trying to re-create your error, however, the messaging processed on my end.

TamaraH_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jav6]

Please don't confuse/hijack threads by piggybacking a different issue.  Open a new thread or find a thread discussing your new issue.