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Weird characters for contacts in Verizon Messaging app
FishermanInPenfield

Moto G4 plus with Android 7, latest Verizon Messaging installed.

When I add people to a message, it shows the contact person's name and number but where it normally says "Mobile" or "Home" it shows weird characters. See picture

I uninstalled and reinstalled but still the same. This just started today after the update the Android 7.vm.JPG

Labels (1)
Re: Weird characters for contacts in Verizon Messaging app
SuzyQ
Sr. Leader
Sr. Leader

Try clearing the app cache, or a system cache clear (it will not delete any of your data).  Reboot the phone.  See if that clears it?

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Re: Weird characters for contacts in Verizon Messaging app
FishermanInPenfield

Thanks for the suggestion. I tried both and the issue persists.

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Re: Weird characters for contacts in Verizon Messaging app
vzw_customer_support
Customer Support

We are so sorry to see there is still an issue with the messaging.

(Thanks, SuzyQ for the suggestion.)

If you only use the messaging app that came installed on the phone, does the same thing happen?

TamaraH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Weird characters for contacts in Verizon Messaging app
FishermanInPenfield

The issue only occurs in the Verizon messaging app

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Re: Weird characters for contacts in Verizon Messaging app
vzw_customer_support
Customer Support

That would be concerning to myself as well, FishermanInPenfield. Let’s get this cleared up. What happens when you reset the application? You can do this under Apps > Settings > Applications > Application Manager > Locate Verizon Messages > Force Stop, also under Application Data > Clear Data.

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Weird characters for contacts in Verizon Messaging app
FishermanInPenfield

This did not fix it

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Re: Weird characters for contacts in Verizon Messaging app
LORPEC98
Member

I am having this same exact issue and it also started after the upgrade.

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Re: Weird characters for contacts in Verizon Messaging app
RealtorJeff
Member

Same issue.  Appeared after upgrade to 7.  Wife has same Motorola G(4) but uses stock Android text app.  Doesn't happen there.  Message Plus on iPad and Windows 10 does not do the same thing.  As stated uninstall and reinstall not a solution.

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Re: Weird characters for contacts in Verizon Messaging app
ralpho711
Member

I'm having the same problem

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