I was wondering what’s the requirements to generate a pin to be able to transfer out from VZW to another service provider. I’m NOT under a contract as I brought over my own devices (unlocked) and own numbers. What else would prevent me from generating a code? Only way I can do it is via #PORT as VZW somehow screwed up my account and I cannot link my numbers with my account and NO ONE can figure out why. I’m beyond frustrated trying to fix the issue and it is just best to leave and go somewhere else.
If your My Verizon account issue isn't that you have a guest account - i.e. there's a message saying "You'll get the full Account Owner experience when your service/device/lines/whatever is active" - then maybe someone messed up with not putting in all your personal information when they signed you up. There is some link which you have to go to in order to fill out all your profile information and then the My Verizon registration ought to work, but I'm not familiar with what the URL is. A CS rep posted something about this, where she sent another customer the link via PM.
If it is that you got a guest account instead of a real one, try re-registering as if you'd never done it before and see if that works. Because even if you want to port out, the transfer PIN goes into your account when you do the #PORT thing.
If you are prepaid, you can't generate a transfer PIN yourself and must go to a corporate Verizon store to have an employee generate the PIN for you.
Not prepaid, CS sent me link to which says I’m blocked for online Access (they don’t know why). Registering doesn’t work because it says this line isn’t eligible, but the store, and online tech shows it is. Blah blah blah… try every thing their script says to do and all that comes out of it is they get my account locked for 24hrs. Also recently sat in a VZW store for 2.5hrs with a CSA who was on phone with tech support and all the person on the phone came away with was they had to escalate up to the top tier tech support to look/fix and I’ll get a call back in 24hrs. It’s been 4 days and still nothing.
So what I take from this is I need to go into the store and have them generate a code/the codes for me.
Very sorry to hear your account got messed up somehow. If you are unable to access your My Verizon, then, yes, the only thing I can think of is to go to a store and request the PIN from an employee.
Yeah it’s nerve wrecking. Thanks for the insight!
You're welcome and I hope that works. Out of curiosity, did anyone at Verizon delete your not-working My Verizon account and have you start over with re-registering a new account on the login page? I'm surprised to hear your account has that many problems. ☹️
They keep generating a “ticket” and a day later I keep getting the email that says “my number was blocked from registering and they’ve unblocked it” and I followed the directions given and says that it’s not eligible. I told you earlier when I sat in a store for over 2.5hrs and they had to escalated it up higher within tech support and get a callback that hasn’t happened yet, well, that was to completely remove account info and register all new. That’s a no-go
I'm a little confused. Did someone with Verizon delete your non-working My Verizon account, or has that not happened? The only other thing I can think of to try is to use a VPN when you login, because people have reported access to My Verizon is blocked when you're overseas, as an example. So if you're close to the border with either Canada or Mexico and trying to login via the app, that might be the problem. Or there's something else on your devices which is blocking the login access.
[update] Another thought: What number is showing up as the Account Owner line? If you have devices which aren't phones when you ported them all in, wondering if someone messed up by assigning the Account Owner line to a smartwatch, tablet, mobile hotspot, or something else which doesn't have the functionality a smartphone does, and so the My Verizon account login is then messed up.
I’m in TN lol so not near Canada/Mexico…
Ok when I signed up with my only email address associated with what’s on my VZW account nothing showed in app and the numbers and account number wouldn’t link. Called tech support and the tech told me to re-register with a different email address, so I created one via iCloud “hide my email” and that worked BUT only my line showed, not the other 2 lines (my wife and kids) that’s on my accounta. When I called and talked to a tech they said it was because I had 2 emails showing and it was clashing w/ each other and deleted the iCloud one. My hunch is they didn’t unlinked my phone number from email when they deleted it. Been trying to explain this to see if that’s the problem and they’re not getting it. Went into store and was there for 2.5 hrs with rep who shows everything is registered on their end and he spoke with the phone tech person, working up each tier of tech support. They even used my sign in info and couldn’t register on their end either by the instructions they told us to do. Had to do a ticket and escalate it up above them in hopes they can delete everything registered to where I can literally start all over and register. Haven’t heard anything since.
VZW sees I have an active account that shows my number as the account owner, primary email registered to account, 3 active phone lines and 3 unlocked devices that are active. I’m not under any contract and just paid my first bill. Dealing with this for almost 3 weeks is crazy and to get a transfer out pin can only be done via the app (that I can log into, but again no phone devices show) or by # PORT, which says my line isn’t eligible.
Truth the matter is the reception with VZW is worse than it was with previous service provider + dealing with all the issues just puts it over the top for me. I rather pay the $35 more than keep dealing with this.
hopefully this clears it up for you.
We are sorry to read about your recent expereinces trying to get a transfer pin. We certainly do not wish for you to leave, that said, we will assist you with your account in anyway you need. A private note has been sent so that we can discuss in more detail.
-Bryan
Too late, I ported out yesterday evening.
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