Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
What's wrong with my phone?

My phone keeps dropping from 4G/3G to 1X as soon as the calls get connected. I've reset my phone, took the battery out, even tried calling customer service and they couldn't hear me...What do i do

Labels (1)
Re: What's wrong with my phone?
Customer Support

Lisha707 -

Phones are a necessity now a days so we definitely want to get this fixed. When did the issue start? What zip code are you in? Are you experiencing difficulties with others hearing you in every call you're on or does it only happen with certain contacts? Please share more details so we can better assist.

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: What's wrong with my phone?
Sr. Member

what kind of phone do you have? probably need advanced calling feature on