That's a setting that customer service would need to correct for you directly in their billing system for your account. Give them a call at 611/8009220204 and request they change your 'account language' setting to English from Spanish. That function may have been set incorrectly at account creation. The other options they can set it to are English-large print, Spanish-large print, or Braille for the sight impaired
I also have been trying to get this fixed. I've called support 3 times and no one knows how to fix it and they tell me it's not a known issue.....Except if you just google this topic..a ton of convos come up about it, but no viable solutions.
Start a new topic or ask questions in the open forum.
