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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why Am Not Getting All Of My Messages With The Verizon Messages App?
ANG94
Member

I downloaded the app on my tablet, which uses wifi only, so that I could get my messages when I don't have my phone nearby. The app is working fine on my phone, but not all of my messages are transferring to my tablet. I am not using an iphone and I am not referring to media messages, but plain texts. And yes, I do have a good wifi connection when this happens. I've tried uninstalling the app and reinstalling, but I am still having issues.

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Re: I am not receiving several of my messages with the Verizon Messages app
pherson
Leader

Then call customer service and if it doesn't work contact your wifi provider.

View solution in original post

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Re: I am not receiving several of my messages with the Verizon Messages app
vzw_customer_support
Customer Support

ANG94, I do the same here when I'm not near my phone. Let's clear this up. When Message + is activated, the messages will be stored in the network for 90 days. Anything message past the 90 days will not show up on your tablet. Here's more details http://vz.to/2c20gwK.

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I am not receiving several of my messages with the Verizon Messages app
ANG94
Member

I'm sorry, but that did not answer my question. I don't care to get messages that are up 90 days old. I don't even care get to get messages that are 24 hours old. My issue is that when my phone gets a text message, for whatever reason my tablet does not always get all the messages that are being sent to my phone. There have been numerous time that I will pick up my phone to see several text messages that my tablet never received. What can be done to fix this issue?

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Re: I am not receiving several of my messages with the Verizon Messages app
vzw_customer_support
Customer Support

@ANG94


Sorry for the confusion with the last reply. Let’s take a closer look.


First, please tell me what model tablet are you using the Verizon Messages application on? Is the tablet on and does it have an active data connection when this is happening?


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I am not receiving several of my messages with the Verizon Messages app
pherson
Leader

First off they were just trying to help; no need to be hostile. Second of all devices when they go to sleep disconnect from wifi. It's not gonna be on 100% of the time nor should you expect it. If it's on your phone its not an issue. The tablet is just an auxiliary device.

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Re: I am not receiving several of my messages with the Verizon Messages app
ANG94
Member

It happens even when I am using it, not only on stand by. It was working seamlessly for the last 2 years, now all of a sudden it stopped working properly.

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Re: I am not receiving several of my messages with the Verizon Messages app
ANG94
Member

It is a Samsung tablet and I have it set up for wifi only

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Re: I am not receiving several of my messages with the Verizon Messages app
pherson
Leader

Then call customer service and if it doesn't work contact your wifi provider.

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Re: I am not receiving several of my messages with the Verizon Messages app
ANG94
Member

Thank you

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