Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why am i not getting A Notifcation Sound If Texts Are Open?

I'm using a Droid Turbo Maxx. My text is open to a contact and when they send me a text, I do not get a sound. 

Re: Why Isn't There A Notifcation Sound If Texts Are Open?
Customer Support

MNETO, I rely heavily on text, so I know how important it is to be alerted when a new message arrives. We are here to assist. We would like to start by gathering more information to determine if this is working as designed or if there is a problem. How is everything else on the phone working? Have you heard a sound in the past with the message thread open? Do you recall any recent changes to the phone?