Why can't I text non-Verizon customers?

[Kim715]

I can send text messages to people but only other people that have verizon can recieve my messages. Why? I just updated my phone a few days ago and I didn't really notice it until after I got the update. Why??

[vzw_customer_support]

Hi Kim

We never want you to be missing messages. Let's dive deeper into this and find out what's going on. What device do you have? What zip code are you in? Any issues with calling or data?

JoeL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Kim715]

No problems with call or data. I have Motorola maxx. And it's 01223

On Nov 6, 2015 8:43 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Kim715, great information and thanks for getting back to us. We are not giving up until we get this issue resolved. Are you able to receive messages from these contacts? Do you get an error message when you send them a message?

GersonG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Kim715]

I can get messages from them and I don't get an error message. I can send

anyone texts but only Verizon customers can actually receive my messages.

Other people with different services can get picture messages but that's it

On Nov 7, 2015 8:49 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Hmm  that is odd Kim715.

Let's get those messages flowing. I know how important it is to stay in touch. Do you use a third party messaging app? Pls delete all old messages then p[ower down the device and remove and reinsert the Sim card and then retest. Here's how: http://www.verizonwireless.com/support/knowledge-base-50723/
JoeL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Kim715]

I don't use third party...this has been going on for two weeks and nothing

has fixed it...

On Nov 9, 2015 9:13 PM, "Verizon Wireless Customer Support" <

[Kim715]

Also I don't have a sim card that I can remove

Personal information removed as required by the

Message edited by Verizon Moderator

[tikibar1]

See if this helps:

Remove the SIM Card - DROID Mini / DROID Ultra / DROID Maxx by Motorola | Verizon Wireless

[vzw_customer_support]

Seeing it, is believing it, Kim715. Your sim card tray is located on the right side of your device. Click the link below for the steps:

http://www.verizonwireless.com/support/knowledge-base-118290/

LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from conversation. Thanks in advance for your help with this!!