Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Why can't I text non-Verizon customers?
Kim715
Member

I can send text messages to people but only other people that have verizon can recieve my messages. Why? I just updated my phone a few days ago and I didn't really notice it until after I got the update. Why??

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct Answers
Re: messaging
Kim715
Member

Everything is fine now with people getting my texts. I did a software

update and that's when I noticed that my texts weren't able to be read.

It's the regular texting app the comes with the phone.

On Nov 22, 2015 6:19 PM, "Verizon Wireless Customer Support" <

View solution in original post

0 Likes
Re: messaging
vzw_customer_support
Customer Support

Hi Kim

We never want you to be missing messages. Let's dive deeper into this and find out what's going on. What device do you have? What zip code are you in? Any issues with calling or data?


JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: messaging
Kim715
Member

No problems with call or data. I have Motorola maxx. And it's 01223

On Nov 6, 2015 8:43 PM, "Verizon Wireless Customer Support" <

0 Likes
Re: messaging
vzw_customer_support
Customer Support

Kim715, great information and thanks for getting back to us. We are not giving up until we get this issue resolved. Are you able to receive messages from these contacts? Do you get an error message when you send them a message?


GersonG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: messaging
Kim715
Member

I can get messages from them and I don't get an error message. I can send

anyone texts but only Verizon customers can actually receive my messages.

Other people with different services can get picture messages but that's it

On Nov 7, 2015 8:49 PM, "Verizon Wireless Customer Support" <

0 Likes
Re: messaging
vzw_customer_support
Customer Support

Hmm  that is odd Kim715.


Let's get those messages flowing. I know how important it is to stay in touch. Do you use a third party messaging app? Pls delete all old messages then p[ower down the device and remove and reinsert the Sim card and then retest. Here's how: http://www.verizonwireless.com/support/knowledge-base-50723/
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: messaging
Kim715
Member

I don't use third party...this has been going on for two weeks and nothing

has fixed it...

On Nov 9, 2015 9:13 PM, "Verizon Wireless Customer Support" <

0 Likes
Re: messaging
Kim715
Member

Also I don't have a sim card that I can remove

Personal information removed as required by the

Message edited by Verizon Moderator

0 Likes
Re: messaging
tikibar1
MVP MVP
MVP
0 Likes
Re: messaging
vzw_customer_support
Customer Support

Seeing it, is believing it, Kim715. Your sim card tray is located on the right side of your device. Click the link below for the steps:

http://www.verizonwireless.com/support/knowledge-base-118290/


LasinaH_VZW
Follow VZW on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from conversation. Thanks in advance for your help with this!!

0 Likes