This only happens with one colleague and not every time. They are texting me but their text is converted to an email sent from the above email address. The email has a txt file attachment with the text of the text message. The issue is definitely on their end. Any suggestions I can forward to them to fix?
We know how confusing this can be, ATX78702. We can certainly assist you with looking into this issue with these messages you are receiving. Let's get some additional information on this issue. Are these regular SMS messages or iMessages?
SMS vs iMessage info: https://support.apple.com/en-us/HT207006
Also, what are the make and model of your device and the sender?
We are both using iPhones and usually we text back and forth using iMessage. This happens very rarely, just curious why. Thanks!