Why do certain texts show on phone, but not web-based Verizon messaging?

[shawnim]

Notifications showing that I have unread messages however I cannot clear them.

Any update on this?

Thanks.

Shawn

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[AnthonyTa_VZW]

@shawnim

It’s important that all of your text messages are received and displaying correctly. I’m sorry if this hasn’t been your recent experience with our service. I would love to help.

So that I can help, can you provide me more details on exactly what you’re experiencing with your text messages? Are you viewing your messages on your smartphone using the Verizon Messages application or are you trying to view your text messages online on your computer?

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[shawnim]

Thanks for your reply.The messages do not show on the web based Verizon Messages on my computer.

Shawn