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Why does the message web app show 40 unread texts?
ianoble
Member

When I used to use the messaging web app in Chrome, it would show that I have 9 unread texts. This was wrong, as I didn't have any unread texts. Fine, I got used to 9 being equal to 0. But now...it shows that I have 40(!) unread texts. Is there anyway to make this count reflect my actual unread count (usually 0)?

Phone: Galaxy S7

Text app: Messaging+

Thanks.

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Re: Why does the message web app show 40 unread texts?
vzw_customer_support
Customer Support

ianoble, sorry for any confusion. Verizon Messages is an additional companion text messaging application that we offer. As a result, you will need to check the native text messaging application, as well as the Message+ application for any new text messages.

For more information regarding Verizon Messages, click http://vz.to/29S5iKb

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why does the message web app show 40 unread texts?
vzw_customer_support
Customer Support

ianoble, sorry for any confusion. Verizon Messages is an additional companion text messaging application that we offer. As a result, you will need to check the native text messaging application, as well as the Message+ application for any new text messages.

For more information regarding Verizon Messages, click http://vz.to/29S5iKb

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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