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Why won't Verizon Messages work on my device?

I cannot get Message + to work on my phone.  It works great on my tablet, but not my phone.

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Re: Message + on phone
Customer Service Rep

We are here to help you get Message + up and running. Tell me more about what is happening with the application. What happens when you try to send a text? Are there any updates available in the Google Play store?
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