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Will I see messages backed up in the cloud on My Verizon?
chris1060
Sr. Member

If you use Cloud to back up messages, can you go to

My Verizon to view messages that have been saved to the Cloud? If so, how?

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Re: Cloud Messages
Not applicable

HI ,

It took me a while to 'get' this,but VZ Cloud only stores 90days worth of messages. I personally thought it saved all of our old messages that we back up to vzcloud, but apparently it does not.   You can email vzcloud directly for more assistance here:

VZW.Verizon.Cloud@VerizonWireless.com 

Thanks,

ALIE@verizonmessages

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Re: Cloud Messages
vzw_customer_support
Customer Support

You came to the right place for assistance chris1060. Archiving messages is a great method to reference them at a later time. Let's see what options are available. What model device do you have? How conversations do you want to back up? Can we assume that you are referring to text messages or another type of message?


ArnettH_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cloud Messages
chris1060
Sr. Member

I currently have the LG V10. I'm wanting to save certain texts, so as to assist me in my profession. I work in the medical field, and have to refer to texts from patients from time to time. On my device in the Cloud app, it shows 278 messages. When I click on the Messages icon, It only shows me the text messages that are currently on my phone. I'm Not able to find them in the Cloud on My Verizon, so that I can go in and delete the messages pertaining to issues that have been resolved. thank you for your assistance in this matter.

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Re: Cloud Messages
Not applicable

HI ,

It took me a while to 'get' this,but VZ Cloud only stores 90days worth of messages. I personally thought it saved all of our old messages that we back up to vzcloud, but apparently it does not.   You can email vzcloud directly for more assistance here:

VZW.Verizon.Cloud@VerizonWireless.com 

Thanks,

ALIE@verizonmessages

Re: Cloud Messages
chris1060
Sr. Member

Thank you for your reply. I will make contact, and see what they can do for me.

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