Windows Message+ App

[wolf1daddy]

I have had Verizon Messages app on my Windows 10 PC for at least a couple of years.  Today I got this text message:

VZW Free Msg: NOTICE - Action required By October 1, 2021. Verizon has detected that you have an older Windows Message+ app on one or more devices that will need to be upgraded. You may no longer have access through your Windows Message+ application after October 1, 2021 and will be required to upgrade to continue using the app. Please click to access the latest version of Message+: https://www.microsoft.com/en-us/p/verizonmessages/9plsfg6pjz50#activetab=pivot:overviewtab

I clicked the link and followed through with the download onto my laptop.  When finished, I clicked the "launch" button and got this message:

Message+
You have an outdated version of Message+ on your Windows Device. If you proceed, your old version will be uninstalled and your messages will be transferred and stored locally on the new Windows+ app.

There are two buttons:

SKIP - which ends the install

PROCEED - this brings up a window with a button that says "Start messaging." When I click that, the next window asks for my Device Name and Verizon Wireless number and says "To make sure we have the right number, we'll send a text message to your phone. After entering those and hitting the "submit" button, it sends the code. After entering the code and hitting the "verify" button, a get a screen saying:

ERROR!
You have an incompatible version of Message+ on your primary device. Please upgrade your primary device with the latest version of Message+, then try again.

It gives me the option of sending an upgrade link to my phone which I did.

When I open the link, it shows uninstall or open, there is no update option. I assume that means I have the latest version (phone shows version 7.3.8).

So what's going on with this?  How do I get the new Message+ app to work on my windows 10 laptop?

[JimStratton]

I'm seeing exactly the same thing.

[jav6]

---

@wolf1daddy wrote:

I have had Verizon Messages app on my Windows 10 PC for at least a couple of years.  Today I got this text message:

Message+
You have an outdated version of Message+ on your Windows Device. If you proceed, your old version will be uninstalled and your messages will be transferred and stored locally on the new Windows+ app.

. . .

Error

You have an incompatible version of Message+ on your primary device.

. . .

So what's going on with this?  How do I get the new Message+ app to work on my windows 10 laptop?

---

I got that same error message when my primary device was at the latest M+ version.  I uninstalled (actually it only backed off updates and left a factory version)  of M+ without losing anything.  Then the Win10 M+ app fully installed.  Then I updated my phones' M+ app to the latest/same version as before. Everything works, but the new Win10 M+ app has a gap in showing messages from 8/12-9/3 or so, does not have a SYNC option but is receiving new messages fine.

[Cellphone70]

I have the same issue.  I have used the Message+ app for years on Windows and iOS.  I deleted the app on all my devices, removed registered devices from the Verizon Messages web portal.  I installed the current version of Verizon Messages from the Microsoft Store.  I am still experiencing the "ERROR!  Please download the latest version of Message+ from the app store in your primary device and try again." 

Verizon support, please help!

[vzw_customer_support]

We certainly want to ensure your concern is addressed and resolved. Did the original download occur prior to 09/05/2019?

For additional details you can also visit: https://www.verizon.com/support/knowledge-base-203105/-Yani

[Cellphone70]

The issue is not resolved.  I downloaded on 09/08/2021.  I also uninstalled and downloaded again today.  I still receive 

"ERROR!  Please download the latest version of Message+ from the app store in your primary device and try again."

The Knowledge Base article you posed is not helpful and appears to be an older version of the app.

[Cellphone70]

I sent some time today chatting with support about the issue.  They stated they would escalate to developers.  They also recommended e-mailing verizonmessages @ verizonwireless.com with the error you are receiving.

[Cellphone70]

@vzw_customer_support 

On Wednesday September 9, 2021, I received this text message from Verizon Messages:

VZW Free Msg: NOTICE - Action required By October 1, 2021. Verizon has detected that you have an older Windows Message+ app on one or more devices that will need to be upgraded. You may no longer have access through your Windows Message+ application after October 1, 2021 and will be required to upgrade to continue using the app. Please click to access the latest version of Message+: https://www.microsoft.com/en-us/p/verizonmessages/9plsfg6pjz50#activetab=pivot:overviewtab

This is the app version we are having issue with with Release date of 8/20/2021:

[JimStratton]

I originally installed the app on my Windows system in 2018.  I first installed the app on my phone in early 2021 (when I bought the phone.)

The link for "For additional details you can also visit" points to a nonexistent page.

[vzw_customer_support]

Cellphone70, I am here for you to help work on this with you. Please send us a Private Note for better assistance. *Jose