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Windows Message+ App
wolf1daddy
Enthusiast - Level 1
‎09-08-2021 02:37 PM

I have had Verizon Messages app on my Windows 10 PC for at least a couple of years.  Today I got this text message:

VZW Free Msg: NOTICE - Action required By October 1, 2021. Verizon has detected that you have an older Windows Message+ app on one or more devices that will need to be upgraded. You may no longer have access through your Windows Message+ application after October 1, 2021 and will be required to upgrade to continue using the app. Please click to access the latest version of Message+: https://www.microsoft.com/en-us/p/verizonmessages/9plsfg6pjz50#activetab=pivot:overviewtab

I clicked the link and followed through with the download onto my laptop.  When finished, I clicked the "launch" button and got this message:

Message+
You have an outdated version of Message+ on your Windows Device. If you proceed, your old version will be uninstalled and your messages will be transferred and stored locally on the new Windows+ app.

There are two buttons:

SKIP - which ends the install

PROCEED - this brings up a window with a button that says "Start messaging." When I click that, the next window asks for my Device Name and Verizon Wireless number and says "To make sure we have the right number, we'll send a text message to your phone. After entering those and hitting the "submit" button, it sends the code. After entering the code and hitting the "verify" button, a get a screen saying:

ERROR!
You have an incompatible version of Message+ on your primary device. Please upgrade your primary device with the latest version of Message+, then try again.

It gives me the option of sending an upgrade link to my phone which I did.

When I open the link, it shows uninstall or open, there is no update option. I assume that means I have the latest version (phone shows version 7.3.8).

So what's going on with this?  How do I get the new Message+ app to work on my windows 10 laptop?

31 people had this problem.
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JimStratton
Enthusiast - Level 2
‎09-08-2021 03:36 PM

I'm seeing exactly the same thing.

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JimStratton
Enthusiast - Level 2
In response to JimStratton
‎11-05-2021 06:15 PM

So tofay I got another text message:

VZW Free Msg: SECOND NOTICE - Action required ! Verizon has detected that you are still using an older version of Windows Message+ app on one or more devices that will need to be upgraded. You may no longer have access through your Windows Message+ and will be required to upgrade to continue using the app. Please click to access the latest version of Message+: https://www.microsoft.com/en-us/p/verizonmessages/9plsfg6pjz50#activetab=pivot:overviewtab

So I clicked the link, which went to the Microsoft Store and the page for Message+ for Windows.  I clicked the option to install it.  It warned that it would replace the current version and I let it.  Much to my surprise, it installed a newer (well, I assume newer) version that looks different but seems to be behaving about as well as the prior version did...

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JR5353
Enthusiast - Level 3
In response to JimStratton
‎11-05-2021 09:19 PM

I tried that link, and it kind of works.  Was able to send messages using my PC, and receive new messages, but it does not sync past messages that I can tell.  Time will tell if it ever does.  Thanks.  PS-Maybe someone at VZ is listening to us????

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JR5353
Enthusiast - Level 3
In response to JR5353
‎11-05-2021 09:24 PM

Oh, and I noticed the release date was in August of 2021, prior to the start of this thread.  Go figure...

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jav6
Champion - Level 3
‎09-09-2021 02:14 AM
@wolf1daddy wrote:

I have had Verizon Messages app on my Windows 10 PC for at least a couple of years.  Today I got this text message:

 

Message+
You have an outdated version of Message+ on your Windows Device. If you proceed, your old version will be uninstalled and your messages will be transferred and stored locally on the new Windows+ app.

. . .

Error

You have an incompatible version of Message+ on your primary device.

. . .

So what's going on with this?  How do I get the new Message+ app to work on my windows 10 laptop?

I got that same error message when my primary device was at the latest M+ version.  I uninstalled (actually it only backed off updates and left a factory version)  of M+ without losing anything.  Then the Win10 M+ app fully installed.  Then I updated my phones' M+ app to the latest/same version as before. Everything works, but the new Win10 M+ app has a gap in showing messages from 8/12-9/3 or so, does not have a SYNC option but is receiving new messages fine.

...Just another VZW customer...trying to offer some assistance...
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wolf1daddy
Enthusiast - Level 1
In response to jav6
‎09-16-2021 07:12 PM

Thanks.  I'll give that a try.  Too bad though, that Verizon can't release apps that work without us needing to go through all this.

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nocigar
Enthusiast - Level 2
In response to jav6
‎12-25-2021 06:28 PM

there is no windows 10 message application which is functional - therefore, despite your "trying" you advice is useless...

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jav6
Champion - Level 3
In response to nocigar
‎12-28-2021 05:21 AM
@nocigar wrote:

there is no windows 10 message application which is functional - therefore, despite your "trying" you advice is useless...

Windows 10 M+ desktop app v3.0.1 is functional for me, just not perfect so I use it when appropriate.

...Just another VZW customer...trying to offer some assistance...
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Cellphone70
Enthusiast - Level 3
‎09-10-2021 09:13 AM

I have the same issue.  I have used the Message+ app for years on Windows and iOS.  I deleted the app on all my devices, removed registered devices from the Verizon Messages web portal.  I installed the current version of Verizon Messages from the Microsoft Store.  I am still experiencing the "ERROR!  Please download the latest version of Message+ from the app store in your primary device and try again." 

Verizon support, please help!

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vzw_customer_support
Customer Service Rep
‎09-10-2021 02:55 PM

We certainly want to ensure your concern is addressed and resolved. Did the original download occur prior to 09/05/2019?

 

For additional details you can also visit: https://www.verizon.com/support/knowledge-base-203105/-Yani

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Cellphone70
Enthusiast - Level 3
In response to vzw_customer_support
‎09-10-2021 03:00 PM

The issue is not resolved.  I downloaded on 09/08/2021.  I also uninstalled and downloaded again today.  I still receive 

"ERROR!  Please download the latest version of Message+ from the app store in your primary device and try again."

The Knowledge Base article you posed is not helpful and appears to be an older version of the app.

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Cellphone70
Enthusiast - Level 3
In response to vzw_customer_support
‎09-10-2021 04:05 PM

@vzw_customer_support 

On Wednesday September 9, 2021, I received this text message from Verizon Messages:

VZW Free Msg: NOTICE - Action required By October 1, 2021. Verizon has detected that you have an older Windows Message+ app on one or more devices that will need to be upgraded. You may no longer have access through your Windows Message+ application after October 1, 2021 and will be required to upgrade to continue using the app. Please click to access the latest version of Message+: https://www.microsoft.com/en-us/p/verizonmessages/9plsfg6pjz50#activetab=pivot:overviewtab

This is the app version we are having issue with with Release date of 8/20/2021:

Cellphone70_0-1631315058730.pngCellphone70_1-1631315069990.png

Cellphone70_2-1631315080118.png

Cellphone70_3-1631315106549.png

 

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vzw_customer_support
Customer Service Rep
In response to Cellphone70
‎09-12-2021 04:50 PM

Cellphone70, I would be happy to help work on this. Do you have the Verizon Message+ app installed on your main device?*Jose

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JimStratton
Enthusiast - Level 2
In response to vzw_customer_support
‎09-10-2021 05:49 PM

I originally installed the app on my Windows system in 2018.  I first installed the app on my phone in early 2021 (when I bought the phone.)

The link for "For additional details you can also visit" points to a nonexistent page.

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vzw_customer_support
Customer Service Rep
In response to JimStratton
‎09-12-2021 06:09 PM

To clarify, is it working on your phone, but this is what happens only on your laptop? Have you gone to the Play Store, searched for this app, and looked for updates on it? *Melissa

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JR5353
Enthusiast - Level 3
In response to vzw_customer_support
‎09-12-2021 06:42 PM

Yes, it works on my Iphone 12 mini and my Samsung Tablet, but not my Dell PC running Windows 10.  I have reloaded M+ from the Microsoft Store, doesn't fix.  Have re-loaded M+ on iPhone and tablet, doesn't help.  Tried to go to VZ Wireless site to download for PC from there, and it just says Apple, Android and Mac.  No Windows 10????

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vzw_customer_support
Customer Service Rep
In response to JR5353
‎09-14-2021 06:49 PM

Thank you very much for letting us know this, JR535. We definitely want to make sure that Message+ is working on your device correctly. Can you please describe the error message that comes up on your PC when you open Message+?  -Brett

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JR5353
Enthusiast - Level 3
In response to vzw_customer_support
‎09-14-2021 07:46 PM

Same error message as described by the originator of this thread...

 

ERROR!
You have an incompatible version of Message+ on your primary device. Please upgrade your primary device with the latest version of Message+, then try again.

I've upgraded, deleted, reinstalled on every device I have and still doesn't work on the PC via the app.  Texting does work on the PC if I use the web based VZ texting link, but not the M+ app.

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jav6
Champion - Level 3
In response to JR5353
‎09-15-2021 05:01 AM
@JR5353 wrote:

Same error message as described by the originator of this thread...

 

ERROR!
You have an incompatible version of Message+ on your primary device. Please upgrade your primary device with the latest version of Message+, then try again.

I've upgraded, deleted, reinstalled on every device I have and still doesn't work on the PC via the app.  Texting does work on the PC if I use the web based VZ texting link, but not the M+ app.

Have you done the uninstall/back-off updates on your primary device and while in that state, done the install of Win10 M+ v3.0.0 on your PC?  That sequence worked for me, however I don't have an iPhone, have an Android primary device.

...Just another VZW customer...trying to offer some assistance...
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JR5353
Enthusiast - Level 3
In response to jav6
‎09-15-2021 06:54 AM

Yes, I've reinstalled v5.1.0 to my iPhone several times, and v3.0.0 to my Windows PC several times.

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