Windows Message+ App - Page 3

jav6 · ‎09-15-2021

@JR5353 wrote:
Yes, I've reinstalled v5.1.0 to my iPhone several times, and v3.0.0 to my Windows PC several times.

Understood. What was the sequence? Did you uninstall from your primary device and leave it uninstalled WHILE installing the Win10 app on your PC?

...Just another VZW customer...trying to offer some assistance...

JR5353 · ‎09-15-2021

No, reinstalled to primary, then to PC.

jav6 · ‎09-15-2021

@JR5353 wrote:
No, reinstalled to primary, then to PC.

When I had that exact message/issue, I had to uninstall from primary, then install on PC and then re-install on primary to get it to work. That sequence only worked for me to get Win10 app installed with my android primary.

...Just another VZW customer...trying to offer some assistance...

JR5353 · ‎09-15-2021

Uninstalled from iPhone and Android tablet, installed on PC, and got same error message. Thankfully was able to reinstall on iPhone and Tablet. Tried on PC again, and same error message.

vzw_customer_support · ‎09-15-2021

Hello, no need to fear, help is here! Have you tried to restart your device to see if the issue continues? When was the last time you updated the software?~David

JR5353 · ‎09-15-2021

Have shut down and restarted everything and all software is current. Still no good.

wolf1daddy · ‎09-16-2021

Thanks. I'll give that a try. Too bad though, that Verizon can't release apps that work without us needing to go through all this.

vzw_customer_support · ‎09-17-2021

We deeply apologize for this experience, JR5353. Message+ no longer is supported for Windows 10. So if it stopped working with your PC, then the trouble shooting steps will not work to fix the issue you are experiencing with it.

Is Message+ working on your phone?

-Steven

JR5353 · ‎09-17-2021

Well isn't that a fine how-do-you-do... Sounds like others on this forum using Windows 10 on their PC are getting it to work. Anyone here know of another app that will work on a Windows 10 PC with a VZ iPhone and Android tablet? Really miss not being able to type messages on my PC.

jav6 · ‎09-17-2021

@vzw_customer_support wrote:
We deeply apologize for this experience, JR5353. Message+ no longer is supported for Windows 10. So if it stopped working with your PC, then the trouble shooting steps will not work to fix the issue you are experiencing with it.

Is Message+ working on your phone?
-Steven

Are you sure, Steven? The Win10 M+ app re-appeared in the Microsoft Store, with a new version 3.0.0.

...Just another VZW customer...trying to offer some assistance...