Windows Message App Install Fix (Worked for me)

[letti001]

---

@vzw_customer_support wrote:

You should absolutely have the option to download windows 8.*Estevan

---

Are you verifying that we should install Windows 8.1 in order to have Message+ for Desktop work?

[JimStratton]

So tofay I got another text message:

VZW Free Msg: SECOND NOTICE - Action required ! Verizon has detected that you are still using an older version of Windows Message+ app on one or more devices that will need to be upgraded. You may no longer have access through your Windows Message+ and will be required to upgrade to continue using the app. Please click to access the latest version of Message+: https://www.microsoft.com/en-us/p/verizonmessages/9plsfg6pjz50#activetab=pivot:overviewtab

So I clicked the link, which went to the Microsoft Store and the page for Message+ for Windows.  I clicked the option to install it.  It warned that it would replace the current version and I let it.  Much to my surprise, it installed a newer (well, I assume newer) version that looks different but seems to be behaving about as well as the prior version did...

[JR5353]

I tried that link, and it kind of works.  Was able to send messages using my PC, and receive new messages, but it does not sync past messages that I can tell.  Time will tell if it ever does.  Thanks.  PS-Maybe someone at VZ is listening to us????

[JR5353]

Oh, and I noticed the release date was in August of 2021, prior to the start of this thread.  Go figure...

[debsutter]

I am also having the same problem.  How do I get this fixed?

[jav6]

---

@debsutter wrote:

I am also having the same problem.  How do I get this fixed?

---

Pretty much only way is to provide feedback to the 'developers' via the app.  You might also describe which 'problem(s)' you're seeing, in case you have others not already reported.

[pedicle]

Well version 1.0.1 still works fine...on all my Windows 7.  I guess the trick was never to update

[Loocie7]

But all the other software I use on my work computer required an upgrade to Windows 10, so I cannot simply go back to Windows 8, or 7 .....

I can't say that I'm lucky that I was able to install the "newer" version because it's a terrible replacement for the previous version.  But at least I got it installed on Windows 10 desktop.  But it doesn't sync - I can hear the message come in on my phone, but the same message never arrives on the desktop.  If I send a message from the desktop, it syncs onto my phone almost immediately.  

The bare minimum of functions are all that you can do on this junk version.  I somehow have two entries for the same person, but with a different phone number (no idea why - it's not on my phone that way, and I've never received a message from this person and the odd number).  I tried to delete the erroneous contact.  Can't do it on the desktop.  

I came on the forum to see if there was any new info about this junk software - a fix, an update coming soon.  It is so frustrating to read the responses from VZW staff - half the time their responses make it clear that they didn't read thru a post and the other half the help offered is either obsolete, offers broken links to a phantom download, or doesn't address the issue.  (I'm having an issue trying to get a straight answer from Logi***h, so it's not just VZW.  Outsourced Support s**ks.  (trying to post this, I had to correct an issue before it would post.  Apparently, SUC*S is  a "bad word" - a bad word????  Are we in kindergarten or something???)

[pol]

this application not working good long time. and you guys VERIZON try play with customers like you don't know this issue for 3-5 years.

Verizon and Microsoft not getting alone with this issue. 

thank you.

[stowerh]

Thank You!  This helped me.  Apparently, my Message+ on my phone was not actually activated either, and that was preventing me from doing this.  I found that when attempting your suggestion.