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Re: Windows Message+ App
vzw_customer_support
Customer Support

Cellphone70, I would be happy to help work on this. Do you have the Verizon Message+ app installed on your main device?*Jose

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Re: Windows Message+ App
JR5353
Member

I got the same notice and thought it was a hoax and sent it to [email address removed per the Verizon Terms of Service].  Have heard nothing back, but today Message+ quit working on my Windows 10 PC with the same error message about not having the latest version on my primary device.  I've reloaded on all devices and still does not work on the PC.

Re: Windows Message+ App
vzw_customer_support
Customer Support

To clarify, is it working on your phone, but this is what happens only on your laptop? Have you gone to the Play Store, searched for this app, and looked for updates on it? *Melissa

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Re: Windows Message+ App
JR5353
Member

Yes, it works on my Iphone 12 mini and my Samsung Tablet, but not my Dell PC running Windows 10.  I have reloaded M+ from the Microsoft Store, doesn't fix.  Have re-loaded M+ on iPhone and tablet, doesn't help.  Tried to go to VZ Wireless site to download for PC from there, and it just says Apple, Android and Mac.  No Windows 10????

Re: Windows Message+ App
mszteliga
Member

I have a similar problem with my HP Desktop, Dell laptop and Kindle HD.

Upgrades are either hung up with no response when trying to confirm phone or error messages

Messaging on Galaxy phone continues to work.

This "upgrade" seems to be a disaster! 

Re: Windows Message+ App
vzw_customer_support
Customer Support

Thank you very much for letting us know this, JR535. We definitely want to make sure that Message+ is working on your device correctly. Can you please describe the error message that comes up on your PC when you open Message+?  -Brett

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Re: Windows Message+ App
JR5353
Member

Same error message as described by the originator of this thread...

 

ERROR!
You have an incompatible version of Message+ on your primary device. Please upgrade your primary device with the latest version of Message+, then try again.

I've upgraded, deleted, reinstalled on every device I have and still doesn't work on the PC via the app.  Texting does work on the PC if I use the web based VZ texting link, but not the M+ app.

Re: Windows Message+ App
jav6
Leader

@JR5353 wrote:

Same error message as described by the originator of this thread...

 

ERROR!
You have an incompatible version of Message+ on your primary device. Please upgrade your primary device with the latest version of Message+, then try again.

I've upgraded, deleted, reinstalled on every device I have and still doesn't work on the PC via the app.  Texting does work on the PC if I use the web based VZ texting link, but not the M+ app.


Have you done the uninstall/back-off updates on your primary device and while in that state, done the install of Win10 M+ v3.0.0 on your PC?  That sequence worked for me, however I don't have an iPhone, have an Android primary device.

...Just another VZW customer...trying to offer some assistance...
Re: Windows Message+ App
JR5353
Member

Yes, I've reinstalled v5.1.0 to my iPhone several times, and v3.0.0 to my Windows PC several times.

Re: Windows Message+ App
JR5353
Member

The specific error message reads:

Please download the latest version of Message+ from the app store in your primary device and try again.