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accidentally activating quick text when trying to answer phone

Help!  Sometimes when I am trying to answer the phone, I hit something that activates 'quick text', and the phone call goes straight to voice mail instead of answering - or even instead of letting me see the number of who's calling... so I don't even have a choice about whether to answer the phone or not.  No matter what button I press, I can't even see who's calling or answer the phone.  What am I hitting that activates this very annoying 'feature'?  And how can I cancel the quick text option and go back to the screen that shows me who's calling - so I can choose whether or not to answer?   This also happens sometimes when someone calls when I am in the middle of doing something in another function - like using the stop watch, reading an incoming txt, using the calculator, etc.   thanks !

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Re: accidentally activating quick text when trying to answer phone

Which phone model are you using?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.