calls disconnected at midnight
latenightcaller
Enthusiast - Level 1

Whenever my boyfriend and I talk late at night, our call is disconnected at midnight on the dot. When the call disconnects I hear a message that says something like, "Welcome to Verizon. The person you are trying to call has calling restrictions that do not allow this call to be connected." That doesn't make sense because we already were connected. We are both adults so parental restrictions are not a possible issue. Neither one of us can find anything in our settings that would cause this message to pop up. How can we stop this from happening?

Re: calls disconnected at midnight
vzw_customer_support
Customer Service Rep

¡Hi latenightcaller! Thanks for contacting Verizon Social Media team. We always appreciate your preference and loyalty if you need personal assistance please reach us out through Facebook or Twitter.

>Apollo

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Re: calls disconnected at midnight
CelinaBee
Newbie

Possibly could be something to do with the Verizon smart family add on, if your boyfriend is on someone else’s Verizon account the owner of that account might have set that restriction. Look into it Verizon smart family 

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Re: calls disconnected at midnight
Timika23
Enthusiast - Level 1

Same issue here, my calls disconnect at midnight while on the phone with my Mother (the only one I am on the phone with during that time) and she does not have Verizon. I can call back only to be disconnected again 15 minutes later. 

Yes, I have Smart Family but there are currently no call restrictions to where this should be an issue. Its embarrassing!

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Re: calls disconnected at midnight
vzw_customer_support
Customer Service Rep

This is not the experience we want for our customers, Timika23! Please send us a Private Note, so we can look further into this service issue with you.

*Gabriel

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Re: calls disconnected at midnight
Ginjosh11
Enthusiast - Level 1
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Re: calls disconnected at midnight
Ginjosh11
Enthusiast - Level 1

Disconnected at midnight. She got same message. Call her back Disconnected 15 min later. Help plz 

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Re: calls disconnected at midnight
vzw_customer_support
Customer Service Rep

Thank you for reaching out to Verizon.  We are available to address all of your questions and concerns.  Please send us a DM.
*Theresa

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Re: calls disconnected at midnight
vzw_customer_support
Customer Service Rep

Thank you for reaching out to Verizon.  Please send us a PM at your convenience.

*Theresa

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Re: calls disconnected at midnight
Rsmith731
Newbie

Exact same issue! Happens all the time and then the same 15 minutes later. Any resolution??

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