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cannot send or receive picture or video messages



My LG dare is not able to send or receive picture or text messages.  Just wondering if anyone else has had this trouble, and if there is a way to fix it.  I've tried programming the phone with *228 with no luck.  It is a preowned phone, so I don't know if that has anything to do with it.  Thanks.

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Re: cannot send or receive picture or video messages
Verizon Employee

Hello Keeblergirl,


I apologize for the delayed response. I can imagine the frustration that not being able to message can cause. At this time has your messaging capability been restored? Are you receiving a specific error message when trying to send the messages? Have your voice services been working as normal? Do you typically use data on this device? Does the web browser or Media Center work? How long have you had the device? Does it show any signs of physical or liquid damage? I would like to make sure that you have found a resolution to this concern. If needed, please PM me your name and cell number and we can work to get you messaging! I look forward to hearing from you.