download video???

My MIL sent me a video and I can't download it.  I can only view it in Messages+ app, but I want to save the file and use it elsewhere.  When I tap on it I only get options to delete it.  It's not appearing in my photo albums on my iPhone.

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Re: download video???
Customer Service Rep

Thank you for reaching out to us, AJENAWSU. We understand the importance of having your device work as it should. Let's look into this. What is the make and model of your device? Have you had this problem before? Do photos download automatically from the Messages+ application to your phone typically?

TabithaJ_ VZW

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