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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
export of sms text conversation
ggaustad
Member

verizon text messages web site web.vma.verizon.com/vma/web2/Message.do

After selecting a conversation in the left panel, selecting export from the right panel menu with a date range which includes the entire conversation a pop up appears "There are no messages for the selected period.". However selecting "Print" does print the messages from the right panel.

Is the export function supposed to work?

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Re: export of sms text conversation
vzw_customer_support
Customer Support

We want you to have the messages you need. Upon review, I'm not showing any open alerts. For clarity, are you looking to export your SMS log via My Verizon, or messages associated with Message+ (Verizon Messages)? 

-Kia

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Re: export of sms text conversation
ggaustad
Member

Not from either the the verizon app My Verizon or from Message+,
but from the Verizon web site as specified on the first line of my submission,
https://web.vma.verizon.com/vma/web2/Message.do

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Re: export of sms text conversation
vzw_customer_support
Customer Support

Thank you for clearing that up, your feedback is highly appreciated, as I understood from the first submission you are able to print them even if it says: "There are no messages for the selected period.", correct?

 

>Daniela

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Re: export of sms text conversation
ggaustad
Member

I selected a message from the left panel which causes all the messages in the conversation to be
displayed in the right panel.
Then I select the 3-dot menu above the right panel

The 3-dot menu panel has three choices:
         Print Conversation
         Export Conversation
                 Export and save your text messages of this conversation in CSV format.
                 Please choose date range: Last 30 days
                          Cancel Export
         Remove Messages
The date stamp of the first message of the conversation is 08/30 and
the date stamp of the last message of the conversation is (now) 10/18

selecting "Export" pops the message panel "There are no messages for the selected period."

Yes the print conversation prints the entire conversation in pdf.

I want to have the conversation and the meta data in a parseable format,
which I presume the CVS format would enable.

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Re: export of sms text conversation
vzw_customer_support
Customer Support

ggaustad, thank you for those details and the feedback. Formatting options are important to ensure that you have a great experience. CSV has been a popular format in the past for things, such as contacts. I found a resource that may help with completing the process. We hope the following link https://www.verizon.com/support/knowledge-base-217522/ helps. 

-David

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Re: export of sms text conversation
ggaustad
Member

I have followed the procedures described in the link to get to the conversation, but the EXPORT option DOES NOT WORK.
So, no this is of NO USE.

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