Which phone model did you have? Which one did you switch to? Do you still have the old phone?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
It's important that you're able to retrieve your old pictures from your previous device. I'm here to help. Ann154, asked some great questions that will get us closer to retrieving your old photos. Have you referred to your old device and verified that your old pictures are still there?
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!