Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
i cant receive sms messaging
JChinery
Member

i have a blackberry storm 2 and i can send sms messages but i cant receive them. this phone is new to me and i've been through almost everything that i could think of but still cant figure out why i am not receiving any messages. please help!!!

Labels (1)
0 Likes
Re: i cant receive sms messaging
SuzyQ
Sr. Leader
Sr. Leader

Are the people trying to send texts to you sending them to your full 10-digit phone number?  Can they reply to messages that you send to them?  Are they perhaps using an app rather than simple text messaging?

0 Likes
Re: i cant receive sms messaging
vzw_customer_support
Customer Support

Good morning JChinery,

Text messaging is my favorite form of wireless communication! It’s SUPER convenient to send a text to convey a message when I am not able to speak. I’m sure that you understand the convenience that text messaging provides in today’s wireless world. May I ask how much memory do you have on the Storm 2? In most cases, the text functionality may become limited due to lack of memory. I would suggest erasing all of your old text message threads and other media, reboot the device, and retest. Of course this step is in addition to what SuzyQ recommended, thanks SuzyQ!

Since we are on the subject, I would suggest erasing any unused media. Some examples are old pictures, the sample video, and any unused apps. Once you have tested the text messaging service, please advise if the issue is resolved as I am eager to know the outcome.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

0 Likes