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iPhone 11
Bearattack98
Member

I just got a iPhone 11 about two weeks ago and everything works fine but for some reason I can’t receive verification sms messages how can this be fixed??? I have tried just about everything and nothing is working but regular text messages work fine...

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Re: iPhone 11
vzw_customer_support
Customer Support

I'd be asking questions too if my phone was not fully operational. We must determine if it's all verification texts or only certain ones. 
To test this out, I thought to use our Verizon Wireless TravelPass short code of 4004 
Text 
TRAVEL
 to 4004

Do you receive a response? There is no cost for this message, although when you're outside of the United States, you'll have access to TravelPass.


DavidH_VZW

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Re: iPhone 11
Bearattack98
Member

Yes I got a response 

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Re: iPhone 11
Bearattack98
Member

What can I do to fix this problem???

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Re: iPhone 11
vzw_customer_support
Customer Support

Bearattack98, in your features via My Verizon or My Verizon Mobile, can you see if you have any blocks? If there is a SMS Block, please try to remove it, and then restart your phone. Let's see if that helps. 

 

VanessaS_VZW

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