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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
message+ account issues
warewe
Member

When I send a text to anyone who doesn't have my name and number saved with a picture it brings up someone else's name and picture? Any idea how I can fix this? Also will not allow me to schedule text messages.

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Re: message+ account issues
jav6
Leader

What make/model device are you texting from?  What devices and messaging app's are on the receiving end of your texts?  Are you saying in YOUR text log, the names/pictures are wrong?  There have been other discussions on where the Message+ app gets and how the contacts are used.  Have you tried uninstalling/re-installing the Message+ app?

...Just another VZW customer...trying to offer some assistance...
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Re: message+ account issues
vzw_customer_support
Customer Support

warewe, 

 

I'm sorry to hear that someone else's name and number are appearing when you send a message! Let's look into this, and find out what's causing this to happen. May I ask when this began? Do you know of any other Verizon customers in your area who are having similar issues? 

 

Michelle_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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