message + app on mac
ddspotnala17
Newbie

had the desktop app for my old number, and then after I got a new number, it quit receiving text messages because it was set to receive them for the old number. There is no way to change the number it's registered through the app preferences, so I deleted the app (which is the only way to uninstall on a mac to my knowledge), emptied the trash, and then downloaded the app from the app store, but every time it finishes installing, it's programmed to my old number still! I can access messages + online for my new number through the Verizon website just fine, but not through the desktop app. What am I doing wrong? What else is there to try?

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Re: message + app on mac
vzw_customer_support
Customer Service Rep

ddspotnala17,

We want to make sure you can view you messages on any device that is needed. Let's work together to figure this out. What options do you see when you go into the app settings?

DerekR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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