message+ crashing

[Mlauterwasser]

every time I try to upload a photo to a message, the app crashes, or won't upload the photo. I've uninstalled and reinstalled and it didn't help. I habe the samsung s20 plus 5g. 

[jav6]

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@Mlauterwasser wrote:

every time I try to upload a photo to a message, the app crashes, or won't upload the photo. I've uninstalled and reinstalled and it didn't help. I habe the samsung s20 plus 5g. 

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What version of Message+ do you have?

[Mlauterwasser]

6.9.13

[vzw_customer_support]

Let’s get to the bottom of this.  A private message has been sent to assist you further.

SeanC_VZW

[jav6]

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@vzw_customer_support wrote:

Let’s get to the bottom of this.  A private message has been sent to assist you further.

SeanC_VZW

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@vzw_customer_support , @seanc_vzw  Of course, if there is resolution via private messaging, we hope you'll post publicly what the solution was for everyone's benefit.

[vzw_customer_support]

Thank you for clarifying, Mlauterwasser. What happens when you use the messaging application from the manufacturer? Do you notice any change? Do you have any blocks enabled on your My Verizon for Messaging? This link has the facts to check this: http://spr.ly/66091NOzz.

- ElizabethC_VZW