Let's get this resolved crfresno. Have you scrolled through all of your messages to ensure all messages have been opened? Did this just begin? Please share which device you have and what messaging application you are using so I may further assist accordingly. Thank you.
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Also, please try this:
RE: Clear Counter – To clear the counter, please follow these steps to 'Mark all as Read' : Tap on 1 avatar, then ‘All’, then on the ‘read icon (chat bubble with checkmark). Then restart your device. If no change, please email us to firstname.lastname@example.org