Being able to send & receive text messages is a must! How long has this been occurring? Is it a new issue or one that has been going on a while? How is everything with calls & data?
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I had this same issue starting about 8 weeks ago. I chatted with Verizon support twice. The first time the agent just held the party line. The second time was much more productive. To review:
During my second chat, the agent had me power off my phone so he could “update (my) text provisioning.”
After that my messages started going through without incident all weekend long, regardless of length. Today, however, it has returned.
Now I can't get to a chat session for some reason. After I sign in I have no option to open a chat.
I wonder if they flagged my account to not allow me that option and removed the fix. I know it sounds a little conspiratorial but this is annoying.