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Re: message+
vzw_customer_support
Customer Service Rep
‎12-03-2019 01:22 PM

me151, we appreciate your efforts. Let's make sure we get your messages restored. Please reference "Restore after Message+ in use" in this link https://www.verizonwireless.com/support/knowledge-base-209183/#mac With the steps that are shown, what exact step are you not able to see on your device to complete the restoration? AliciaD_VZW

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Re: message+
me151
Enthusiast - Level 2
‎12-03-2019 01:38 PM

When I press "restore messages" it comes up these words-"Please subscribe to Integrated Messaging to create Integrated Messaging Service account. With Integrated Messaging, you send and receive on your phone, are also available on your tablet and PC. You can unsubscribe at any" .

And when I press subscribe (by the setting menu) nothing happens!!?!?!

 

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Re: message+
me151
Enthusiast - Level 2
‎12-03-2019 01:44 PM

Screenshot_2019-12-02-01-19-10.png

This is what comes up!!!

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Re: message+
vzw_customer_support
Customer Service Rep
‎12-04-2019 05:30 AM

me151, we thank you for your troubleshooting efforts, the last thing we want is for you to have a negative impression of us. We would hate to see you consider changing services. How and where did you save your messages? Do you have any available updates on the app and the phone?

 

GilbertoL_VZW

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Re: message+
me151
Enthusiast - Level 2
‎12-04-2019 11:37 AM

I can see all my messages online, but I can't download them!!!?. I don't think I have any available updates!! If it'll help you I've had a Kyocera cadance and now I have a LG exalt VN220 and both of them had the same problem!!

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Re: message+
vzw_customer_support
Customer Service Rep
‎12-06-2019 11:58 AM

I'm very sorry this issue is persisting. Where are you trying to view these messages? If you are using a computer what operating system are you using? JoeL_VZW

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Re: message+
me151
Enthusiast - Level 2
‎12-07-2019 10:46 PM

Thank you very much. The problem is solved!!!

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Re: message+
sefirah49
Newbie
‎12-20-2020 09:25 AM

Can you share how it was solved?

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Re: message+
KH-OrnEsh
Moderator Emeritus
‎12-20-2020 02:39 PM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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