I have tried to get this answered many times but it never seems to help. When I send from my Samsung 9+ to groups of iphones users my texts periodically get stuck sending. I then have to clear all data from the app and turn my phone on and off. It then sometimes works and I lose all of the texts that were stuck sending. It is very frustrating as it now happens multiple times a day. Below are some of my answers to other chains that i responded to people but never was followed up.
This is not an app problem. I have tried on multiple apps and the same thing happens. It has been happening for over a year. It happens periodically when i send from my Samsung S9+ to a group of iphone users. It happens on multiple chains and only in that situations. It does not happen when one on one so only when I am sending mms to iphones. I have uninstalled, force stopped, cleared data, turned on and off phone, replaced phone and anything else i have read other places. This is a verizon issue. If there is anyone who could figure this out I would be forever indebted. I also am a 20 year verizon person who is considering leaving.
Also just to be clear this has nothing to do with wifi. it is the same if i am on wifi or data. It just says "sending" and no one sees it. It also is on the original verizon app that came with the phone.
I have seen numerous forums about this but never an answer from verizon. It obviously is a verizon problem as it doesnt happen with the same situations on ATT or Sprint but Verizon seems unable to fix it. I have had the same problem at least 5 years with at least 3 samsung phones
Help is here! Please send us a Private Message for further assistance.
CheyenneS_VZW
this is a major problem! it has been ongoing for years with numerous Verizon Samsung phones. Verizon has NEVER provided a remedy. please fix this
We understand the importance of getting the issue resolved as soon as possible. Please tell us, what is the text message app you are using?
MariaV_VZW
I've tried
Google Messages
The preloaded Samsung messaging app
Verizon messages
All time out with MMS on a regular basis
nhudgins007, being able to stay in touch with those you care about. Let's go ahead and look into this together. Please send us a Private Note. JoseL_VZW
What is the fix?
I've been on with support for over an hour. Just got a "please be advised that messaging service is different than live chat service"? What? I'm in Live Chat per their app. single user, person-to-person chat with MMS stopped working as of the outage yesterday. All I get are cut and paste answers here. It's ridiculous.
We're terribly sorry about all the trouble. We know it's important that you can use all your services, and we're happy to help. Please respond to our private note to better assist you.
I am having these exact same issues. It has been happening for months and unfortunately now it is starting to affect my work. I'm on a Samsung S10 and have tried using multiple apps; Textra, Google Messages, Samsung Messages, etc.. It is happening daily at this point, as I am on numerous group text strings for work with many iPhone users. Sometimes the message is "sending" for 20-30 minutes before my phone tells me that my message was not delivered and I get 30-40 texts all at once when it has "cleared out". In that 20-30 minute time frame, I cannot send or receive messages to or from anyone else. I have read about this same issue on many different message boards, and it is very frustrating to not have any official answer for what sounds like a recurring issue.
Hello, being on top of your messages is vital, especially if you are having issues. What recent changes have you made (new apps, software update, new phone upgrade/purchase, moved to new location, etc.)? Aside from the messaging, any other issues (calls/data)?
I have the same issue. I've have an android for years and it's happened no matter what device, no matter what messaging app, no matter what cache clear, setting, or upgrade. I don't understand why this is even an issue, and if it is an issue across multiple users why there isn't a widespread resolution. Simply asking for "private message" is rather irritating.
People get phones to interact with their friends, their work, their family, etc. Someone has a major event, a baby is born in the family, a friend gets promoted, a job needs a sudden deadline...all events which can trigger group chats to receive frequent messages, and then boom My messages halt, I cannot receive or send messages for 10, 20, 30 + minutes. Put my $1,000 phone out of commission. I don't know how a Nokia or blackberry from 2012 can handle Group texts better. Really unacceptable. Please provide a widespread resolution. And if you don't have one, explain what the issue is and why it can't be resolved.
We understand that importance of staying connected. What phone do you have?
EllisandraC_VZW
Exact same issue here. I've accepted for the last few years blaming it on my S8. Just got the S21 and was so angry to see I have the same issue. Then found this thread. Can't believe it is an ongoing issue for so long without acknowledgment or a solution.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
Hello, being on top of your service is vital, especially if you are having messaging issues. We want to make sure this gets addressed. When did the problem start? Aside from upgrading to the S21, any other changes? Aside from the MMS dilemma, any other issues (calls/data)?
Same thing is and has been happening to me and many many others Verizon doesn't do anything about it.
Taboo919-
Our goal is for you to not have any issues with your text messages. When did this issue begin? What messaging app are you using?
CarmenT_VZW
Has there been a fix to this obnoxious issue from Verizon beyond, "please send us a private message"? That is an irresponsible response given that this is an on going issue for multiple users, spanning years. As mentioned, it doesn't matter if you're using Wi-Fi or not. The issue occurs regardless of what messaging app is used. Switching default apps does not fix it, nor does changing any connection settings, restarting the phone, or uninstalling and reinstalling the app. Please provide a fix.
As a fellow consumer that has multiple group chats with both iPhone and non iPhone users I know the importance of being able to send the group messages. There have been times were I experience a similar issue but it is only brief and my messages send a minute or two later. We would like to troubleshoot your device a bit more to determine what is causing this problem, but first, allow us to gather more information. Are you experiencing the messaging issue with all the group messages or only a few? Is the problem at random? Which messaging apps have you tried using?
VictorC_VZW
Start a new topic or ask questions in the open forum.
